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Get on board with the fastest-growing cybersecurity company in the UK

Collaborative people that create ingenious solutions

We're a game-changing team building a game-changing platform

About Immersive Labs

Immersive Labs is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats. 

https://www.immersivelabs.com/why-immersive-labs

Where we are now

Immersive Labs was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work for the last 3 years running! We are trusted by the world’s largest organizations including KPMG, Sophos and the NHS to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

The opportunity 

We are looking for a Customer Marketing Manager to join our rapidly growing, global Marketing team at Immersive Labs.

As the Customer Marketing Manager you will be influential in developing and delivering engaging customer marketing initiatives and campaigns. Your goal is to digitally nurture customers' adoption within the platform while increasing customer advocacy and building a community of fanatic brand advocates. 

You’ll be customer-obsessed and creative, with exceptional communication skills, collaborating with other departments to absorb customer feedback, spot opportunities to increase renewals, create fantastic customer experiences, and support business objectives. 

This is an incredible opportunity to play a part in building customer marketing for this new category of Cyber Workforce Resilience, helping the Cyber industry and enterprise organisations understand a brand-new class of cyber risk reduction and workforce readiness. 

Your main responsibilities (we're scaling fast, so these may change as we grow):

• Design and deliver digital nurturing programs that drive deeper product awareness and adoption throughout the customer lifecycle.
• Find ways to increase engagements, collections and exercise completions within our platform for the existing customer base.
• Ownership of stakeholder engagement and project completions from beginning to end to ensure the organisation is aware of upcoming launches.
• Support customer marketing and communication programs such as in-person/virtual events, workshops, conferences,user groups, awards programs, onboarding and ongoing nurture campaigns
• Identifying opportunities to increase customer renewals, referrals, cross-sell, and upsell, and ensure exceptional customer experience
• Identify, create and maintain a library of customer success stories 

You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

• Demonstrable experience in B2B marketing, ideally with experience of working on customer marketing, digital nurturing campaigns and programs
• Passion for engaging and understanding customers, and excellent customer experience
• Bring a strong understanding of the customer lifecycle and customer journey via intelligent segmentation
• Incredible creative marketing and communication skills
• Analytical skills to track and monitor effectiveness of campaigns
• The ability to work cross functionally and solve problems on the go
• Experience with trigger and data based campaign mapping is critical
• Knowledge of marketing automation and scaling tools such as gainsight, hubspot, marketo and SFDC is ideal.

Bonus: 

• Previous experience in B2B tech/SaaS 

Immersive Labs’ growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

• Drive - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.
• Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.
• Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes.
• One Team - We are a talented global team working together to achieve our vision

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave +  2 volunteering days and birthday half day
• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, health plan and more
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
• We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
• When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

Find out more at https://careers.immersivelabs.com

Unlock your potential with Immersive Labs. Click apply to find out more. 

Obsesses over the world's largest organisations ensuring they are successful achieving Cyber Resilience

Immersive Labs is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats. 

https://www.immersivelabs.com/why-immersive-labs

Where we are now

Immersive Labs was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £140 million and been voted a Best place to work for the last 3 years running! We are trusted by the world’s largest organizations including KPMG, Sophos and the NHS to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

Customer Success Manager

Customer Success can mean so many things, the essence of our Customer Success team is customer obsession. In fact, our customer obsession is so intense it's a company value - it's embraced in every team meaning you know the whole of Immersive Labs is on your side when you are championing the customer voice.

You will own a set of EMEA customers from onboarding to renewal, penetrating deep into the heart of the customer to understand their strategic objectives (sometimes they don't even know this themselves and you have to get in touch with your inner Sherlock Holmes to search it out) and ensure our platform delivers.

With customers like HSBC, NHS and Goldman Sachs and feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive Labs is a must have for every organisation” you can see why customer obsession is the core of who we are, and you can be a key pillar in elevating the customer voice and keeping our NPS score at 58+. 

Read more about what our customers say about the platform here:  https://www.immersivelabs.com/customers/ 

Your main responsibilities (we're scaling fast, so these may change as we grow):

• Partner with our customers to ensure effective onboarding - setting them up for success 
• Create a communications plan to engage effectively throughout the customers journey
• Set strategies for the customer, put in place objectives and measure success 
• Collaborate with our product and customer support team to share new features 
• Upsell and cross-sell opportunities and partner with sales to close opportunities
• Take customer success reviews periodically and resolve concerns with the assistance of internal teams.

You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

• Experience in customer success management, account management, or equivalent within a SaaS environment.
• Exceptional planning and communication skills 
• Stellar presentation skills, client management, and written communication skills.
• Experience in implementing customer solutions.
• Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills
• Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base
• Willing to travel periodically based on the business and project’s needs.

Bonus:

• Experience in Cybersecurity or Cyber Risk Management 

Immersive Labs’ growth has been fuelled by the values that underpin everything we do, here's how they relate to this role:

• Drive - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.
• Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.
• Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes
• One Team - We are a talented global team working together to achieve our vision.

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.

What Immersive Labs offer: As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave +  2 volunteering days and birthday half day
• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, health plan and more
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
• We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
• When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

Find out more at https://careers.immersivelabs.com

Level up cyber workforces around the world, click apply to find out more.

Excellent earning potential with commission accelerators from 40% of target & share options so you prosper in the companies success

A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience.

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Daimler, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over £150 million of funding.

“Immersive Labs has definitely increased our competency and has improved our ability to investigate incidents, understand threats, and tune our controls to prevent them.” 

Transport for London

Enterprise Account Manager

The first thing on your mind is probably salary. You’ll get a generous base and great OTE with uncapped earning potential – when you smash your targets, you’ll be rewarded. We also give you a piece of the pie with share options.

You will develop new & existing business in an assigned territory of FTSE 100 / 250 and large enterprise accounts, drive engagement and build relationships with new prospects and existing customers. You could be located anywhere in the UK&I, our office hub is in Bristol, UK which you can visit or host customers at. 

As one of the senior individual contributors in sales, your main responsibilities will include (we're scaling fast, so these may change as we grow):

• Creating and executing the sales strategy for your territory
• Winning large-scale enterprise business (Fortune 500 / FTSE 250 / Global 2000) that’ll have a direct impact on Immersive Labs’ success
• Building relationships with CISOs – while growing that revenue figure
• Qualifying sales with clients using a methodology such as MEDDIC/MEDDPICC
• Educating the market on our groundbreaking cybersecurity solution by attending local and national events (such as Technology Partner Roadshows, Happy Hours, BlackHat and RSA)
• Researching and tracking your progress on Salesforce and using LinkedIn’s Sales Navigator

You should apply if you have experience in the following areas, but don’t worry if you don’t hit each one exactly:

• Selling SaaS, cybersecurity, or complex software products to enterprise organizations
• Building strong, internal relationships to help solve problems for our customers and ultimately strengthen our offering
• Navigating complex enterprises and buying centres from prospect to close

What kind of person are we looking for? Again, you don’t have to match everything, but ideally you will display the following traits:

• Empathy, high emotional intelligence, and heightened listening skills to really get to the crux of what a customer needs
• A hunting mindset – you get a buzz from seeking out a great prospect, aligning their problem with our solution, and being able to close the deal
• The discipline, motivation, and drive to take knocks, then the resilience to do it all again tomorrow
• You’re not a lone wolf – although you’ll mostly be remote, you’ll reach out to teams across disciplines, knowing their input and collaboration is what secures the best deals

We encourage people of different backgrounds and identities to apply. We’re committed to maintaining an inclusive, supportive place for you to be you.

We also offer an extensive range of benefits so you can do your very best work:

• Prosper in our success with share options, sales accelerators, and rewards for doing great work and living our values
• Career and learning development through the platform and our Learn Anything fund
• 25 days annual leave plus two volunteering days and a half day on your birthday!
• Flexible and remote working (such as informal flexible start and finish times, reduced hours, and job sharing)
• Enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, health plan, and more – to look after your family and yourself
• Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from pottery painting to escape rooms)
• Although this role is remote, when you do visit our UK hub is in Bristol, just a 10 minute walk from Temple Meads train station

Find out more at https://www.immersivelabs.com/careers/ 

Help change the face of cybersecurity, apply now!

Excellent earning potential with commission accelerators from 40% of target & share options so you prosper in the companies success

A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience.

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Daimler, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over £150 million of funding.

“Immersive Labs has definitely increased our competency and has improved our ability to investigate incidents, understand threats, and tune our controls to prevent them.” 

Transport for London

Senior Enterprise Account Manager

The first thing on your mind is probably salary. You’ll get a generous base and great OTE with uncapped earning potential – when you smash your targets, you’ll be rewarded. We also give you a piece of the pie with share options.

You will develop new & existing business in an assigned territory of FTSE 100 / 250 and large enterprise accounts, drive engagement and build relationships with new prospects and existing customers. You could be located anywhere in the UK&I, our office hub is in Bristol, UK which you can visit or host customers at. 

As one of the senior individual contributors in sales, your main responsibilities will include (we're scaling fast, so these may change as we grow):

• Creating and executing the sales strategy for your territory
• Winning large-scale enterprise business (Fortune 500 / FTSE 250 / Global 2000) that’ll have a direct impact on Immersive Labs’ success
• Building relationships with CISOs – while growing that revenue figure
• Qualifying sales with clients using a methodology such as MEDDIC/MEDDPICC
• Educating the market on our groundbreaking cybersecurity solution by attending local and national events (such as Technology Partner Roadshows, Happy Hours, BlackHat and RSA)
• Researching and tracking your progress on Salesforce and using LinkedIn’s Sales Navigator

You should apply if you have experience in the following areas, but don’t worry if you don’t hit each one exactly:

• Selling SaaS, cybersecurity, or complex software products to enterprise organizations
• Building strong, internal relationships to help solve problems for our customers and ultimately strengthen our offering
• Navigating complex enterprises and buying centres from prospect to close

What kind of person are we looking for? Again, you don’t have to match everything, but ideally you will display the following traits:

• Empathy, high emotional intelligence, and heightened listening skills to really get to the crux of what a customer needs
• A hunting mindset – you get a buzz from seeking out a great prospect, aligning their problem with our solution, and being able to close the deal
• The discipline, motivation, and drive to take knocks, then the resilience to do it all again tomorrow
• You’re not a lone wolf – although you’ll mostly be remote, you’ll reach out to teams across disciplines, knowing their input and collaboration is what secures the best deals

We encourage people of different backgrounds and identities to apply. We’re committed to maintaining an inclusive, supportive place for you to be you.

We also offer an extensive range of benefits so you can do your very best work:

• Prosper in our success with share options, sales accelerators, and rewards for doing great work and living our values
• Career and learning development through the platform and our Learn Anything fund
• 25 days annual leave plus two volunteering days and a half day on your birthday!
• Flexible and remote working (such as informal flexible start and finish times, reduced hours, and job sharing)
• Enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, health plan, and more – to look after your family and yourself
• Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from pottery painting to escape rooms)
• Although this role is remote, when you do visit our UK hub is in Bristol, just a 10 minute walk from Temple Meads train station

Find out more at https://www.immersivelabs.com/careers/ 

Help change the face of cybersecurity, apply now!

Excellent earning potential with commission accelerators from 40% of target & share options so you prosper in the companies success

A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience.

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Daimler, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over £150 million of funding.

“Immersive Labs has definitely increased our competency and has improved our ability to investigate incidents, understand threats, and tune our controls to prevent them.” 

Transport for London

Enterprise Account Manager

The first thing on your mind is probably salary. You’ll get a generous base and great OTE with uncapped earning potential – when you smash your targets, you’ll be rewarded. We also give you a piece of the pie with share options.

You will develop new & existing business in an assigned territory of FTSE 100 / 250 and large enterprise accounts, drive engagement and build relationships with new prospects and existing customers. You could be located anywhere in the UK&I, our office hub is in Bristol, UK which you can visit or host customers at. 

As one of the senior individual contributors in sales, your main responsibilities will include (we're scaling fast, so these may change as we grow):

• Creating and executing the sales strategy for your territory
• Winning large-scale enterprise business (Fortune 500 / FTSE 250 / Global 2000) that’ll have a direct impact on Immersive Labs’ success
• Building relationships with CISOs – while growing that revenue figure
• Qualifying sales with clients using a methodology such as MEDDIC/MEDDPICC
• Educating the market on our groundbreaking cybersecurity solution by attending local and national events (such as Technology Partner Roadshows, Happy Hours, BlackHat and RSA)
• Researching and tracking your progress on Salesforce and using LinkedIn’s Sales Navigator

You should apply if you have experience in the following areas, but don’t worry if you don’t hit each one exactly:

• Selling SaaS, cybersecurity, or complex software products to enterprise organizations
• Building strong, internal relationships to help solve problems for our customers and ultimately strengthen our offering
• Navigating complex enterprises and buying centres from prospect to close

What kind of person are we looking for? Again, you don’t have to match everything, but ideally you will display the following traits:

• Empathy, high emotional intelligence, and heightened listening skills to really get to the crux of what a customer needs
• A hunting mindset – you get a buzz from seeking out a great prospect, aligning their problem with our solution, and being able to close the deal
• The discipline, motivation, and drive to take knocks, then the resilience to do it all again tomorrow
• You’re not a lone wolf – although you’ll mostly be remote, you’ll reach out to teams across disciplines, knowing their input and collaboration is what secures the best deals

We encourage people of different backgrounds and identities to apply. We’re committed to maintaining an inclusive, supportive place for you to be you.

We also offer an extensive range of benefits so you can do your very best work:

• Prosper in our success with share options, sales accelerators, and rewards for doing great work and living our values
• Career and learning development through the platform and our Learn Anything fund
• 25 days annual leave plus two volunteering days and a half day on your birthday!
• Flexible and remote working (such as informal flexible start and finish times, reduced hours, and job sharing)
• Enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, health plan, and more – to look after your family and yourself
• Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from pottery painting to escape rooms)
• Although this role is remote, when you do visit our UK hub is in Bristol, just a 10 minute walk from Temple Meads train station

Find out more at https://www.immersivelabs.com/careers/ 

Help change the face of cybersecurity, apply now!

Excellent earning potential with commission accelerators from 40% of target & share options so you prosper in the companies success

A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience.

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over $180 million of funding.

“The speed at which Immersive Labs produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge.”

Head of Global Cybersecurity Operations, HSBC

Enterprise Account Manager
The first thing on your mind is probably salary. You’ll get a generous base and great OTE with uncapped earning potential – when you smash your targets, you’ll be rewarded. We also give you a piece of the pie with share options.

You will be focused on acquiring new large enterprise and strategic customers in the New England region, you will then retain ownership of these flagship accounts to grow the presence & value of Immersive Labs within them.

Whilst pursuing CISOs and other senior leadership across the Cybersecurity department to solve their biggest challenge, the skills gap in Cyber you will have the support of marketing, pre-sales, channel sales and customer success to achieve your goals. 

As one of the senior individual contributors in sales, your main responsibilities will include (we're scaling fast, so these may change as we grow):

• Creating and executing the sales strategy for your territory
• Winning large-scale enterprise business (Fortune 500 / FTSE 250 / Global 2000) that’ll have a direct impact on Immersive Labs’ success
• Building relationships with CISOs – while growing that revenue figure
• Qualifying sales with clients using a methodology such as MEDDIC/MEDDPICC
• Educating the market on our groundbreaking cybersecurity solution by attending local and national events (such as Technology Partner Roadshows, Happy Hours, BlackHat and RSA)
• Researching and tracking your progress on Salesforce and using LinkedIn’s Sales Navigator

You should apply if you have experience in the following areas, but don’t worry if you don’t hit each one exactly:

• Selling SaaS, cybersecurity, or complex software products to enterprise organizations
• Building strong, internal relationships to help solve problems for our customers and ultimately strengthen our offering
• Navigating complex enterprises and buying centres from prospect to close

What kind of person are we looking for? Again, you don’t have to match everything, but ideally you will display the following traits:

• Empathy, high emotional intelligence, and heightened listening skills to really get to the crux of what a customer needs
• A hunting mindset – you get a buzz from seeking out a great prospect, aligning their problem with our solution, and being able to close the deal
• The discipline, motivation, and drive to take knocks, then the resilience to do it all again tomorrow
• You’re not a lone wolf – although you’ll mostly be remote, you’ll reach out to teams across disciplines, knowing their input and collaboration is what secures the best deals

We encourage people of different backgrounds and identities to apply. We’re committed to maintaining an inclusive, supportive place for you to be you.

We also offer an extensive range of benefits so you can do your very best work:

• Prosper in our success with share options, sales accelerators, and rewards for doing great work and living our values
• Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support
• Save for the future with a 401K match of up to 5% – effective immediately
• 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and a half day on your birthday!
• Flexible and remote working, so you can work when and where you work best
• Career and learning development through the platform and our Learn Anything fund
• While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station
• Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms)

Find out more at https://careers.immersivelabs.com

Cyber threats wait for no one and neither should you. Apply now!

Excellent earning potential with commission accelerators from 40% of target & share options so you prosper in the companies success

A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience.

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over €170 million of funding.

“The speed at which Immersive Labs produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge.”

Head of Global Cybersecurity Operations, HSBC

Enterprise Account Manager
You will be one of the first senior sales hires in Germany with a greenfield of enterprise accounts to target. You will be supported in the role by our Regional Sales Director, Eva Pleger. This position has come about due to our success in the UK market and our ambition to grow across Europe. 

You’ll get a generous base and great OTE with uncapped earning potential – when you smash your targets, you’ll be rewarded. We also give you a piece of the pie with share options.

As one of the senior individual contributors in sales, your main responsibilities will include (we're scaling fast, so these may change as we grow):

• Creating and executing the sales strategy for your territory
• Winning large-scale enterprise business (Fortune 500 / FTSE 250 / Global 2000) that’ll have a direct impact on Immersive Labs’ success
• Building relationships with CISOs – while growing that revenue figure
• Qualifying sales with clients using a methodology such as MEDDIC/MEDDPICC
• Educating the market on our groundbreaking cybersecurity solution by attending local and national events (such as Technology Partner Roadshows, Happy Hours, BlackHat and RSA)
• Researching and tracking your progress on Salesforce and using LinkedIn’s Sales Navigator.

You should apply if you have experience in the following areas, but don’t worry if you don’t hit each one exactly:

• Selling SaaS, cybersecurity, or complex software products to enterprise organizations
• Building strong, internal relationships to help solve problems for our customers and ultimately strengthen our offering
• Navigating complex enterprises and buying centres from prospect to close

What kind of person are we looking for? Again, you don’t have to match everything, but ideally you will display the following traits:

• Empathy, high emotional intelligence, and heightened listening skills to really get to the crux of what a customer needs
• A hunting mindset – you get a buzz from seeking out a great prospect, aligning their problem with our solution, and being able to close the deal
• The discipline, motivation, and drive to take knocks, then the resilience to do it all again tomorrow
• You’re not a lone wolf – although you’ll mostly be remote, you’ll reach out to teams across disciplines, knowing their input and collaboration is what secures the best deals

We encourage people of different backgrounds and identities to apply. We’re committed to maintaining an inclusive, supportive place for you to be you.

We also offer an extensive range of benefits so you can do your very best work:

• Prosper in our success with share options, sales accelerators, and rewards for doing great work and living our values
• 30 days of annual leave, plus public holidays, two volunteering days, and a half day on your birthday!
• Flexible and remote working (such as informal flexible start and finish times, reduced hours, and job sharing)
• Parental leave, mindfulness groups, critical illness cover, pension, health plan, and more – so you can look after your family and yourself
• Career and learning development through the platform and our Learn Anything fund
• Travel to our EMEA hub in the UK for major company and industry events

Find out more about life at Immersive Labs https://careers.immersivelabs.com 

Cyber threats wait for no one and neither should you. Apply now!

Excellent earning potential with commission accelerators from 40% of target & share options so you prosper in the companies success

A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience.

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over $180 million of funding.

“The speed at which Immersive Labs produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge.”

Head of Global Cybersecurity Operations, HSBC

Enterprise Account Manager
The first thing on your mind is probably salary. You’ll get a generous base and great OTE with uncapped earning potential – when you smash your targets, you’ll be rewarded. We also give you a piece of the pie with share options.

You will be focused on the New York enterprise market looking to onboard large Fortune 500 customer accounts, you will then retain ownership of these flagship accounts to grow the presence & value of Immersive Labs within them.

Whilst pursuing CISOs and other senior leadership across the Cybersecurity department to solve their biggest challenge, the skills gap in Cyber you will have the support of marketing, presales, channel sales and customer success to achieve your goals. 

As one of the senior individual contributors in sales, your main responsibilities will include (we're scaling fast, so these may change as we grow):

• Creating and executing the sales strategy for your territory
• Winning large-scale enterprise business (Fortune 500 / FTSE 250 / Global 2000) that’ll have a direct impact on Immersive Labs’ success
• Building relationships with CISOs – while growing that revenue figure
• Qualifying sales with clients using a methodology such as MEDDIC/MEDDPICC
• Educating the market on our groundbreaking cybersecurity solution by attending local and national events (such as Technology Partner Roadshows, Happy Hours, BlackHat and RSA)
• Researching and tracking your progress on Salesforce and using LinkedIn’s Sales Navigator

You should apply if you have experience in the following areas, but don’t worry if you don’t hit each one exactly:

• Selling SaaS, cybersecurity, or complex software products to enterprise organizations
• Building strong, internal relationships to help solve problems for our customers and ultimately strengthen our offering
• Navigating complex enterprises and buying centres from prospect to close

What kind of person are we looking for? Again, you don’t have to match everything, but ideally you will display the following traits:

• Empathy, high emotional intelligence, and heightened listening skills to really get to the crux of what a customer needs
• A hunting mindset – you get a buzz from seeking out a great prospect, aligning their problem with our solution, and being able to close the deal
• The discipline, motivation, and drive to take knocks, then the resilience to do it all again tomorrow
• You’re not a lone wolf – although you’ll mostly be remote, you’ll reach out to teams across disciplines, knowing their input and collaboration is what secures the best deals

We encourage people of different backgrounds and identities to apply. We’re committed to maintaining an inclusive, supportive place for you to be you.

We also offer an extensive range of benefits so you can do your very best work:

• Prosper in our success with share options, sales accelerators, and rewards for doing great work and living our values
• Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support
• Save for the future with a 401K match of up to 5% – effective immediately
• 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and a half day on your birthday!
• Flexible and remote working, so you can work when and where you work best
• Career and learning development through the platform and our Learn Anything fund
• While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station
• Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms)

Find out more at https://careers.immersivelabs.com

Cyber threats wait for no one and neither should you. Apply now!

Excellent earning potential with commission accelerators from 40% of target & share options so you prosper in the companies success

A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience.

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over $180 million of funding.

“The speed at which Immersive Labs produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge.”

Head of Global Cybersecurity Operations, HSBC

Enterprise Account Manager
The first thing on your mind is probably salary. You’ll get a generous base and great OTE with uncapped earning potential – when you smash your targets, you’ll be rewarded. We also give you a piece of the pie with share options.

You will be focused on the  South East including North Carolina, South Carolina, Georgia & Florida enterprise market looking to onboard large Fortune 500 customer accounts, you will then retain ownership of these flagship accounts to grow the presence & value of Immersive Labs within them.

Whilst pursuing CISOs and other senior leadership across the Cybersecurity department to solve their biggest challenge, the skills gap in Cyber you will have the support of marketing, presales, channel sales and customer success to achieve your goals. 

As one of the senior individual contributors in sales, your main responsibilities will include (we're scaling fast, so these may change as we grow):

• Creating and executing the sales strategy for your territory
• Winning large-scale enterprise business (Fortune 500 / FTSE 250 / Global 2000) that’ll have a direct impact on Immersive Labs’ success
• Building relationships with CISOs – while growing that revenue figure
• Qualifying sales with clients using a methodology such as MEDDIC/MEDDPICC
• Educating the market on our groundbreaking cybersecurity solution by attending local and national events (such as Technology Partner Roadshows, Happy Hours, BlackHat and RSA)
• Researching and tracking your progress on Salesforce and using LinkedIn’s Sales Navigator

You should apply if you have experience in the following areas, but don’t worry if you don’t hit each one exactly:

• Selling SaaS, cybersecurity, or complex software products to enterprise organizations
• Building strong, internal relationships to help solve problems for our customers and ultimately strengthen our offering
• Navigating complex enterprises and buying centres from prospect to close

What kind of person are we looking for? Again, you don’t have to match everything, but ideally you will display the following traits:

• Empathy, high emotional intelligence, and heightened listening skills to really get to the crux of what a customer needs
• A hunting mindset – you get a buzz from seeking out a great prospect, aligning their problem with our solution, and being able to close the deal
• The discipline, motivation, and drive to take knocks, then the resilience to do it all again tomorrow
• You’re not a lone wolf – although you’ll mostly be remote, you’ll reach out to teams across disciplines, knowing their input and collaboration is what secures the best deals

We encourage people of different backgrounds and identities to apply. We’re committed to maintaining an inclusive, supportive place for you to be you.

We also offer an extensive range of benefits so you can do your very best work:

• Prosper in our success with share options, sales accelerators, and rewards for doing great work and living our values
• Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support
• Save for the future with a 401K match of up to 5% – effective immediately
• 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and a half day on your birthday!
• Flexible and remote working, so you can work when and where you work best
• Career and learning development through the platform and our Learn Anything fund
• While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station
• Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms)

Find out more at https://careers.immersivelabs.com

Cyber threats wait for no one and neither should you. Apply now!

Would you like to be immersed in a fast growing cyber SaaS business in the UK, but don't see a role for you?

Following our phenomenal success in securing and retaining the biggest logos across the UK and Europe we are always looking for exceptional Cybersecurity sales talent to take Immersive Labs to the next step in our already impressive journey. 

If this sounds like you, and you want your next Sales role to be working in an award winning company on an innovative product, with a creative and dynamic team, defining a new category of Cyber Workforce Optimisation, get in touch and our recruitment team will reach out to discuss potential roles further. 

You may want to know what being an Enterprise Account Manager at Immersive Labs involves, your main responsibilities will include (we're scaling fast, so these may change as we grow):

• Creating and executing the sales strategy for your territory
• Winning large-scale enterprise business (Fortune 500 / FTSE 250 / Global 2000) that’ll have a direct impact on Immersive Labs’ success
• Building relationships with CISOs – while growing that revenue figure
• Qualifying sales with clients using a methodology such as MEDDIC/MEDDPICC
• Educating the market on our groundbreaking cybersecurity solution by attending local and national events (such as Technology Partner Roadshows, Happy Hours, BlackHat and RSA)
• Researching and tracking your progress on Salesforce and using LinkedIn’s Sales Navigator

About Immersive Labs

Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

https://www.immersivelabs.com/why-immersive-labs

Unlock your potential with Immersive Labs. Click apply or visit https://careers.immersivelabs.com to find out more. 

Excellent earning potential with commission accelerators from 40% of target & share options so you prosper in the companies success

A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience.

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over $180 million of funding.

“The speed at which Immersive Labs produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge.”

Head of Global Cybersecurity Operations, HSBC

Enterprise Account Manager
The first thing on your mind is probably salary. You’ll get a generous base and great OTE with uncapped earning potential – when you smash your targets, you’ll be rewarded. We also give you a piece of the pie with share options.

You will be focused on acquiring new larger enterprise and strategic customers within Washington DC, you will then retain ownership of these flagship accounts to grow the presence & value of Immersive Labs within them.

Whilst pursuing CISOs and other senior leadership across the Cybersecurity department to solve their biggest challenge, the skills gap in Cyber you will have the support of marketing, presales, channel sales and customer success to achieve your goals. 

As one of the senior individual contributors in sales, your main responsibilities will include (we're scaling fast, so these may change as we grow):

• Creating and executing the sales strategy for your territory
• Winning large-scale enterprise business (Fortune 500 / FTSE 250 / Global 2000) that’ll have a direct impact on Immersive Labs’ success
• Building relationships with CISOs – while growing that revenue figure
• Qualifying sales with clients using a methodology such as MEDDIC/MEDDPICC
• Educating the market on our groundbreaking cybersecurity solution by attending local and national events (such as Technology Partner Roadshows, Happy Hours, BlackHat and RSA)
• Researching and tracking your progress on Salesforce and using LinkedIn’s Sales Navigator

You should apply if you have experience in the following areas, but don’t worry if you don’t hit each one exactly:

• Selling SaaS, cybersecurity, or complex software products to enterprise organizations
• Building strong, internal relationships to help solve problems for our customers and ultimately strengthen our offering
• Navigating complex enterprises and buying centres from prospect to close

What kind of person are we looking for? Again, you don’t have to match everything, but ideally you will display the following traits:

• Empathy, high emotional intelligence, and heightened listening skills to really get to the crux of what a customer needs
• A hunting mindset – you get a buzz from seeking out a great prospect, aligning their problem with our solution, and being able to close the deal
• The discipline, motivation, and drive to take knocks, then the resilience to do it all again tomorrow
• You’re not a lone wolf – although you’ll mostly be remote, you’ll reach out to teams across disciplines, knowing their input and collaboration is what secures the best deals

We encourage people of different backgrounds and identities to apply. We’re committed to maintaining an inclusive, supportive place for you to be you.

We also offer an extensive range of benefits so you can do your very best work:

• Prosper in our success with share options, sales accelerators, and rewards for doing great work and living our values
• Look after you and your family with health, dental, and disability insurance, fully paid sick leave, and mental health support
• Save for the future with a 401K match of up to 5% – effective immediately
• 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and a half day on your birthday!
• Flexible and remote working, so you can work when and where you work best
• Career and learning development through the platform and our Learn Anything fund
• While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station
• Monthly socials and sports clubs for our sociable, tight-knit teams (we’ve done everything from cake making to escape rooms)

Find out more at https://careers.immersivelabs.com

Cyber threats wait for no one and neither should you. Apply now!

Join an inclusive team changing the face of cybersecurity

Get supportive mentoring and onboarding to set you up for success

We’re growing at an exceptional rate and are looking for people to share in our exciting future

About Immersive Labs

Immersive Labs is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats. 

https://www.immersivelabs.com/why-immersive-labs

Where we are now

Immersive Labs was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work for the last 3 years running! We are trusted by the world’s largest organizations including KPMG, Sophos and the NHS to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

Sales Development Representative - MENA

In this position you will be part of the sales team interfacing closely with marketing to develop new sales opportunities. Your ability to clearly articulate a company’s value proposition, demonstrate products, create and implement a dynamic and effective sales strategy while managing your time effectively will be the key to your success. 

This is a role for someone who is hungry, willing to learn and grow into a world class technology sales executive. If you have the work ethic, confidence and commitment to be a top sales executive, we will give you the tools, the time, and the training to become one.

You must have right to work in UK without sponsorship and be able to work from our Bristol, UK office 3 days a week. 

Your main responsibilities (we're scaling fast, so these may change as we grow):

• Focus on generating new, upsell and cross-sell revenue from business accounts  
• Consistently achieve monthly, quarterly & annual revenue goals
• Identify and develop qualified sales opportunities using various channels
• Work with inbound marketing to cultivate customer/prospect relationships
• Execute on outbound prospecting techniques and qualifying leads at a pace and quality to consistently hit and exceed monthly goals
• Log activity consistently and reliably in CRM (we use Salesforce) 
• Work collaboratively with Account Exec team to develop and strengthen pipeline

You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

• Ability to take direction, be coached and mentored
• Fluent Arabic language skills 
• Desire to pursue sales as a career and aptitude to learn and apply sales techniques
• Demonstrated success interacting with people by phone, leading and persuading and overcoming obstacles associated with prospecting
• Display presence and interpersonal skills
• Demonstrates leadership and contribution to a collaborative team

Immersive Labs' growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

• Inclusive - We support one another and celebrate each other's successes
• Driven - Continuously improving on who we are and what we do.
• Agile - We analyze our environment and consider different approaches

What you can expect once you apply:

• We review all applications received which can take up to two weeks to complete

• If successful, you will receive an invite to a screening interview which takes around 20 minutes to discuss the role, culture at Immersive Labs and your expertise in more detail

• If you progress from this step there will be a task and 2 interviews involving the SDR Manager and VP of Sales. We will outline each step when you get there

• If at any point you are unsuccessful we will advise you. From application we do this via email and due to volumes we can not respond individually to every applicant. From 1st Interview onward, we endeavour to call you with feedback.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave +  2 volunteering days and birthday half day
• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, health plan and more
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
• We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
• When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

Find out more at https://careers.immersivelabs.com

Unlock your potential with Immersive Labs. Click apply to find out more. 

Join an inclusive team changing the face of cybersecurity

Get supportive mentoring and onboarding to set you up for success

We’re growing at an exceptional rate and are looking for people to share in our exciting future

About Immersive Labs

Immersive Labs is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats. 

https://www.immersivelabs.com/why-immersive-labs

Where we are now

Immersive Labs was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work for the last 3 years running! We are trusted by the world’s largest organizations including KPMG, Sophos and the NHS to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

Junior Sales Development Representative

In this position you will be part of the sales team interfacing closely with marketing to develop new sales opportunities. Your ability to clearly articulate a company’s value proposition, demonstrate products, create and implement a dynamic and effective sales strategy while managing your time effectively will be the key to your success. 

This is a role for someone who is hungry, willing to learn and grow into a world class technology sales executive. If you have the work ethic, confidence and commitment to be a top sales executive, we will give you the tools, the time, and the training to become one.

You must be able to work from our Bristol, UK office 3 days a week. 

Your main responsibilities (we're scaling fast, so these may change as we grow):

• Focus on generating new, upsell and cross-sell revenue from business accounts
• Consistently achieve monthly, quarterly & annual revenue goals
• Identify and develop qualified sales opportunities using various channels
• Work with inbound marketing to cultivate customer/prospect relationships
• Execute on outbound prospecting techniques and qualifying leads at a pace and quality to consistently hit and exceed monthly goals
• Log activity consistently and reliably in CRM (we use Salesforce) 
• Work collaboratively with Account Exec team to develop and strengthen pipeline

You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

• Ability to take direction, be coached and mentored
• Desire to pursue sales as a career and aptitude to learn and apply sales techniques
• Demonstrated success interacting with people by phone, leading and persuading and overcoming obstacles associated with prospecting
• Display presence and interpersonal skills
• Demonstrates leadership and contribution to a collaborative team

Immersive Labs' growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

• Inclusive - We support one another and celebrate each other's successes
• Driven - Continuously improving on who we are and what we do.
• Agile - We analyze our environment and consider different approaches

What you can expect once you apply:

• We review all applications received which can take up to two weeks to complete

• If successful, you will receive an invite to a screening interview which takes around 20 minutes to discuss the role, culture at Immersive Labs and your expertise in more detail

• If you progress from this step there will be a task and 2 interviews involving the SDR Manager and VP of Sales. We will outline each step when you get there

• If at any point you are unsuccessful we will advise you. From application we do this via email and due to volumes we can not respond individually to every applicant. From 1st Interview onward, we endeavour to call you with feedback.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave +  2 volunteering days and birthday half day
• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, health plan and more
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
• We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
• When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

Find out more at https://careers.immersivelabs.com

Unlock your potential with Immersive Labs. Click apply to find out more. 

Join an inclusive team changing the face of cybersecurity

Get supportive mentoring and onboarding to set you up for success

We’re growing at an exceptional rate and are looking for people to share in our exciting future

About Immersive Labs

Immersive Labs is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats. 

https://www.immersivelabs.com/why-immersive-labs

Where we are now

Immersive Labs was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work for the last 3 years running! We are trusted by the world’s largest organizations including KPMG, Sophos and the NHS to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

Sales Development Representative - German Speaking

In this position you will be part of the sales team interfacing closely with marketing to develop new sales opportunities. Your ability to clearly articulate a company’s value proposition, demonstrate products, create and implement a dynamic and effective sales strategy while managing your time effectively will be the key to your success. 

This is a role for someone who is hungry, willing to learn and grow into a world class technology sales executive. If you have the work ethic, confidence and commitment to be a top sales executive, we will give you the tools, the time, and the training to become one.

You must be able to work from our Bristol, UK office 3 days a week. 

Your main responsibilities (we're scaling fast, so these may change as we grow):

• Focus on generating new, upsell and cross-sell revenue from business accounts across the DACH region 
• Consistently achieve monthly, quarterly & annual revenue goals
• Identify and develop qualified sales opportunities using various channels
• Work with inbound marketing to cultivate customer/prospect relationships
• Execute on outbound prospecting techniques and qualifying leads at a pace and quality to consistently hit and exceed monthly goals
• Log activity consistently and reliably in CRM (we use Salesforce) 
• Work collaboratively with Account Exec team to develop and strengthen pipeline

You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

• Ability to take direction, be coached and mentored
• Fluent German Language skills 
• Desire to pursue sales as a career and aptitude to learn and apply sales techniques
• Demonstrated success interacting with people by phone, leading and persuading and overcoming obstacles associated with prospecting
• Display presence and interpersonal skills
• Demonstrates leadership and contribution to a collaborative team

Immersive Labs' growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

• Inclusive - We support one another and celebrate each other's successes
• Driven - Continuously improving on who we are and what we do.
• Agile - We analyze our environment and consider different approaches

What you can expect once you apply:

• We review all applications received which can take up to two weeks to complete

• If successful, you will receive an invite to a screening interview which takes around 20 minutes to discuss the role, culture at Immersive Labs and your expertise in more detail

• If you progress from this step there will be a task and 2 interviews involving the SDR Manager and VP of Sales. We will outline each step when you get there

• If at any point you are unsuccessful we will advise you. From application we do this via email and due to volumes we can not respond individually to every applicant. From 1st Interview onward, we endeavour to call you with feedback.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave +  2 volunteering days and birthday half day
• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, health plan and more
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
• We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
• When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

Find out more at https://careers.immersivelabs.com

Unlock your potential with Immersive Labs. Click apply to find out more. 

Join an inclusive team changing the face of cybersecurity.

About Immersive Labs

Immersive Labs is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats. 

https://www.immersivelabs.com/why-immersive-labs

Where we are now

Immersive Labs was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work for the last 3 years running! We are trusted by the world’s largest organizations including KPMG, Sophos and the NHS to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

Sales Development Team Manager

We are seeking a highly motivated and talented Sales Development Manager that will develop, coach, train and hire a highly driven team of individuals early in their careers to become world-class sales development professionals. The Sales Development Team is one of the first interactions our prospective customers have with Immersive Labs and is a key driver of our success. 

This is a highly visible role in the organisation and you will have the opportunity to build and develop the SDR team, and be an integral part of their development and growth. We are eager to speak with you if you are one who leads by example and has an open, collaborative leadership style. 

 If you have proven success in managing and building a team to achieve weekly, quarterly, and annual goals as well as a passion for marketing and sales alignment, this is the role for you!

Your main responsibilities (we're scaling fast, so these may change as we grow):

• Hire, coach, and manage a team of Sales Development Representatives (SDRs) to master skills across sales development including cold calling, territory planning, positioning Immersive Labs (IL) solutions, outbound prospecting and business acumen.
• Take ownership of the Immersive Sales Matrix to drive training curriculum for SDR team and ensure each team member has a career development plan in place.
• Manage day to day activities of SDR team including KPI attainment, development areas, live coaching, call statistics, conversions and pipeline build.
• Have a maniacal focus on outcomes and metrics- everything from dials per day, conversion rates to opportunities, handoff to sales and close rates- with the aim to increase SDR productivity to increase the qualified sales pipeline.
• Work closely with sales managers and account executives to ensure proper alignment on meeting quality, workflow (handoff process), development areas and promotion eligibility.
• Identify and make recommendations for improvements around the process, efficiency and productivity of the business development team.
• Collaborate with marketing to ensure alignment on campaigns, SLA adherence and feedback on results from specific campaigns/cadences.

You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

•  2+ years of management experience with a proven track record of hiring, retaining and developing a team
• Experience working in and building an SDR/BDR team (closing experience preferred but not required)
• Proficient with a modern Sales Tech stack (Salesforce, Salesloft, Zoom Info/DiscoverOrg, etc)
• Proven track record of goal achievement (as an IC/Team Lead/Manager) and managing KPIs for a sales team.
•  A team player- you inspire others around you and build a highly motivated and successful team through your leadership skills

Immersive Labs’ growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

• Driven - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.
• Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.
• Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes.
• One Team - We are a talented global team working together to achieve our vision.

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave +  2 volunteering days and birthday half day
• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, health plan and more
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
• We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
• When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

Find out more at https://careers.immersivelabs.com

Help change the face of cybersecurity, apply now!

A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over $180 million of funding.

“The speed at which Immersive Labs produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge.”

Head of Global Cybersecurity Operations, HSBC

Sales Engineer - French Speaking

The opportunity

We’re looking for a Sales Engineer to join our growing Sales Engineering team to support Europe with focus in France. The Sales Engineer will work closely with our sales team in a technical capacity to help solve real-world cyber security problems for prospective customers. You’ll identify and help define customer requirements and align our solutions’ offerings accordingly to drive value and secure the technical win.

Your main responsibilities:

• Maintain expert technical knowledge of Immersive Labs’ Cyber Resilience Platform and competitor technologies
• Identify and help define prospective customers’ technical requirements / use-cases to align Immersive Lab’s technical and business value proposition 
• Engage C-level executives, technical cyber security professionals, and major lines of business through delivering in-depth solution demonstrations and managing proof-of-concepts 
• Act as a security advisor throughout the technical sales cycle by building cyber skills programs, facilitating crisis simulations, and measuring organizational risk
• Partner with Sales to develop and execute strategy for securing the technical win for net new business as well as customer upsells you are engaged with
• Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies 
• Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation
• Exhibit Immersive Labs at conferences, security events, and on-site meetings

To be successful:

• A number of years work experience in sales engineering, information technology, or cyber security
• Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development) 
• Knowledge of information security concepts, domains, compliances, and standards
• Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), public cloud environments, etc

• Experience leading technical presentations for both technical and non-technical audiences across all levels
• Excellent command of English and French is required
• Bachelor’s degree or higher required

Immersive Labs’ growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

• Driven - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.
• Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.
• Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes.
• One Team - We are a talented global team working together to achieve our vision.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• You'll receive additional benefits allowance to use towards your chosen pension, healthcare and housing. 
• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave +  2 volunteering days and birthday half day
• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, 
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
• We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
• While this is a remote position, we do all meet in our EMEA HQ on a bi annual basis and regularly in person in region. 

Find out more about life at Immersive Labs https://careers.immersivelabs.com 

Cyber threats wait for no one and neither should you. Apply now!

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.

A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over $180 million of funding.

“The speed at which Immersive Labs produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge.”

Head of Global Cybersecurity Operations, HSBC

Sales Engineer - MENA

You will be joining a growing and high performing team in the Middle East and North Africa region as a Sales Engineer in the region to provide technical expertise throughout the sales cycle.

Your focus will be on the customers at the top end of the Enterprise market in both the private and government sector.  You will play a critical role in taking the CISOs or Heads of Cybersecurity divisions in these large customers through a technical platform demonstration addressing any concerns or questions on new cyber threats as well as progressing the sale. 

The role is critical to Immersive Labs both to grow our presence in a fast growing territory as well as helping the product evolve to the specific needs of customers in MENA by gathering feedback to share with the Engineering and Product teams. 

Your main responsibilities (we're scaling fast, so these may change as we grow):

• You will partner with the MENA sales team to provide technical expertise of the Immersive Labs Cyber Workforce Resilience platform with both new and existing customers. 
• Running in-depth solution demonstrations and managing proof-of-concepts with the C-level and senior cybersecurity leadership will be an integral part of your role. 
• You will be required to throw yourself into the Cybersecurity community to remain informed of evolving threats, trends, and new technologies 
• We are all one team at Immersive labs so being able to collaborate with the teams in product, content and engineering as the expert in the Cybersecurity landscape across MENA and influence product innovation.
• Your ability to present the product at exhibitions and security events will play a large part in the expansion of the Immersive Labs brand across the MENA region. 
• To become security advisor throughout the technical sales cycle by building cyber skills programs, facilitating crisis simulations, and measuring organizational risk

You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

• 3+ years work experience in sales engineering role within information technology or cyber security
• Experience leading technical presentations/demonstrations that progress the sales cycle, for both technical and non-technical audiences across all levels including the C-level. 
• Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development) 
• Knowledge of information security concepts, domains, compliances, and standards
• Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), public cloud environments, etc
• Ability to travel up to 80% of the time

Immersive Labs’ growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

• Driven - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.
• Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.
• Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes.
• One Team - We are a talented global team working together to achieve our vision.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• You'll receive additional benefits allowance to use towards your chosen pension, healthcare and housing. 
• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave +  2 volunteering days and birthday half day
• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, 
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Share in the companies success with share options, sales incentives and Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
• We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
• While this is a remote position, we do all meet in our EMEA HQ on a bi annual basis and regularly in person in region. 

Find out more about life at Immersive Labs https://careers.immersivelabs.com 

Cyber threats wait for no one and neither should you. Apply now!

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.

A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over $180 million of funding.

“The speed at which Immersive Labs produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge.”

Head of Global Cybersecurity Operations, HSBC

Sales Engineer - Spanish Speaking

The opportunity

We’re looking for a Sales Engineer to join our growing Sales Engineering team to support Europe with focus in Spain & Portugal. The Sales Engineer will work closely with our sales team in a technical capacity to help solve real-world cyber security problems for prospective customers. You’ll identify and help define customer requirements and align our solutions’ offerings accordingly to drive value and secure the technical win.

Your main responsibilities:

• Maintain expert technical knowledge of Immersive Labs’ Cyber Resilience Platform and competitor technologies
• Identify and help define prospective customers’ technical requirements / use-cases to align Immersive Lab’s technical and business value proposition 
• Engage C-level executives, technical cyber security professionals, and major lines of business through delivering in-depth solution demonstrations and managing proof-of-concepts 
• Act as a security advisor throughout the technical sales cycle by building cyber skills programs, facilitating crisis simulations, and measuring organizational risk
• Partner with Sales to develop and execute strategy for securing the technical win for net new business as well as customer upsells you are engaged with
• Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies 
• Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation
• Exhibit Immersive Labs at conferences, security events, and on-site meetings

To be successful:

• 3+ years work experience in sales engineering, information technology, or cyber security
• Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development) 
• Knowledge of information security concepts, domains, compliances, and standards
• Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), public cloud environments, etc

• Experience leading technical presentations for both technical and non-technical audiences across all levels
• Excellent command of English and Spanish is required
• Bachelor’s degree or higher required

Immersive Labs’ growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

• Driven - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.
• Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.
• Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes.
• One Team - We are a talented global team working together to achieve our vision.

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave +  2 volunteering days and birthday half day
• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, health plan and more
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
• We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
• When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

Find out more at https://careers.immersivelabs.com

Cyber threats wait for no one and neither should you. Apply now!

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.

Would you like to be immersed in a fast growing cyber SaaS business in Germany, but don't see a role for you? 

Following our phenomenal success launching in the UK in 2017 we are growing in Germany and across Europe and are looking for talented and ambitious individuals to join us on our journey!

If this sounds like you, and you want your next Sales role to be working in an award winning company on an innovative product, with a creative and dynamic team, defining a new category of Cyber Workforce Optimisation, get in touch and our recruitment team will call you for a chat.

About Immersive Labs

Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

Why Immersive Labs

Where we are now

Immersive Labs was founded in 2017 from a cargo container in Bristol, UK  we’ve grown to over 300 employees, and announced funding of more than €170 million. Our technology is already enabling organizations including KPMG, Sophos and Daimler to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Time off, flexible and remote working so you can work when is best for you, includes 30 days annual leave+ public holidays + 2 volunteering days and half day for your birthday
• Look after your family and yourself with parental leave, mindfulness groups, critical illness cover, pension, health plan and more. 
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
• We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms.
• When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

Unlock your potential with Immersive Labs. Click apply or visit https://careers.immersivelabs.com to find out more. 

Would you like to be immersed in a fast growing cyber SaaS business in the US, but don't see a role for you? 

Following our phenomenal success launching in the US in 2019 we are growing in Boston and across the USA and are looking for talented and ambitious individuals to join us on our journey!

If this sounds like you, and you want your next Sales role to be working in an award winning company on an innovative product, with a creative and dynamic team, defining a new category of Cyber Workforce Resilience, get in touch and our recruitment team will call you for a chat.

About Immersive Labs

Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Resilience.

Why Immersive Labs

Where we are now

Immersive Labs was founded in 2017 from a cargo container in Bristol, UK  we’ve grown to over 300 employees, and announced funding of more than $180 million. Our technology is already enabling organizations including KPMG, Sophos and Airbnb to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support.
• Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, 2 volunteering days and birthday half day
• Save for the future with contribution matched 401K, and rewards and recognition for your successes
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Recognition & Rewards for doing great work and living our values and behaviours
• While most of the team are fully remote, when you do visit, our North American HQ is based in the centre of Boston, just a 10 minute walk from Back Bay train station.
• We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms.

Unlock your potential with Immersive Labs. Click apply or visit https://careers.immersivelabs.com to find out more. 

A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over $180 million of funding.

“The speed at which Immersive Labs produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge.”

- Head of Global Cybersecurity Operations, HSBC

The opportunity

We are looking for a technically savvy Senior Customer Success Manager with a strong drive for results. This position is designed for a CSM who has keen observation, focuses on details, and strives for Customer Success and satisfaction. 

As a Customer Success Team member, you are responsible for retaining, building, and growing the current customer base. You will be instrumental in creating long-lasting partnerships and responsible for driving positive outcomes.

If you have what it takes and have the passion to grow whilst seeking opportunities, this is the right position for you.

Your main responsibilities (we're scaling fast, so these may change as we grow):

• Perform customer onboarding and ensure  we are providing our customers with the best experience
• Implement a communications strategy that maintains high customer satisfaction.
• Execute account strategies for each customer and deliver positive and measurable outcomes for the clients.
• Efficiently plan and prioritize customer activities and follow up in a timely fashion.
• Work with Immersive Labs' go-to-market and product teams to deliver successful outcomes.
• Hold customer success reviews and resolve concerns with the assistance of internal teams.
• Escalate and resolve day-to-day issues or customer dissatisfaction with the appropriate internal teams.
• Understand customer needs and act as the voice of the customers internally.
• Identify expansion, upsell and cross-sell opportunities and partner with sales to close deals.
• Work with Immersive Labs’ technical and operational teams to develop customer advocacy and ensure the best customer satisfaction.

You should apply if you have (we know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role):

• 7+ years of experience in customer success management, account management, or equivalent within a SaaS environment.
• Exceptional planning and communication skills 
• Stellar presentation skills, client management, and written communication skills.
• Experience in implementing customer solutions.
• Experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organizational skills
• Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base
• Willing to travel periodically based on the business and project’s needs.

Bonus:

• Experience in Cybersecurity or Cyber Risk Management 
• Bilingual in French, Spanish or German 

Immersive Labs’ growth has been fueled by the values that underpin everything we do, here's how they relate to this role:

• Drive - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.
• Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.
• Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes
• One Team - We are a talented global team working together to achieve our vision.

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.

What Immersive Labs offer: As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support
• Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, 2 volunteering days and a birthday half day
• Save for the future with contribution matched 401K, and rewards and recognition for your successes
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Recognition & Rewards for doing great work and living our values and behaviours
• While most of the team is fully remote, when you do visit, our North American HQ is based in the centre of Boston, just a 10-minute walk from Back Bay train station
• We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms

Obsesses over the world's largest organisations ensuring they are successful achieving Cyber Resilience

Immersive Labs is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats. 

https://www.immersivelabs.com/why-immersive-labs

Where we are now

Immersive Labs was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £140 million and been voted a Best place to work for the last 3 years running! We are trusted by the world’s largest organizations including KPMG, Sophos and the NHS to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

Senior Customer Success Manager

Customer Success can mean so many things, the essence of our Customer Success team is customer obsession. In fact, our customer obsession is so intense it's a company value - it's embraced in every team meaning you know the whole of Immersive Labs is on your side when you are championing the customer voice.

You will own a set of EMEA customers from onboarding to renewal, penetrating deep into the heart of the customer to understand their strategic objectives (sometimes they don't even know this themselves and you have to get in touch with your inner Sherlock Holmes to search it out) and ensure our platform delivers.

With customers like HSBC, NHS and Goldman Sachs and feedback like “The best tool for learning cyber security”, “A great platform to learn and gain hands on experience on tools” and “Immersive Labs is a must have for every organisation” you can see why customer obsession is the core of who we are, and you can be a key pillar in elevating the customer voice and keeping our NPS score at 58+. 

Read more about what our customers say about the platform here:  https://www.immersivelabs.com/customers/ 

Your main responsibilities (we're scaling fast, so these may change as we grow):

• Partner with our customers to ensure effective onboarding - setting them up for success 
• Create a communications plan to engage effectively throughout the customers journey
• Set strategies for the customer, put in place objectives and measure success 
• Collaborate with our product and customer support team to share new features 
• Upsell and cross-sell opportunities and partner with sales to close opportunities
• Take customer success reviews periodically and resolve concerns with the assistance of internal teams.

You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

• Extensive experience in customer success management, account management, or equivalent within a SaaS environment.
• Exceptional planning and communication skills 
• Stellar presentation skills, client management, and written communication skills.
• Experience in implementing customer solutions.
• Extensive experience in project management with a proven track record of managing multiple projects to completion, along with excellent planning and organisational skills
• Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base
• Willing to travel periodically based on the business and project’s needs
• Experience in Cybersecurity or Cyber Risk Management 

Immersive Labs’ growth has been fuelled by the values that underpin everything we do, here's how they relate to this role:

• Drive - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.
• Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.
• Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes
• One Team - We are a talented global team working together to achieve our vision.

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.

What Immersive Labs offer: As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave +  2 volunteering days and birthday half day
• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, health plan and more
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Recognition & Rewards for doing great work and living our values and behaviours
• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
• We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms
• When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

Find out more at https://careers.immersivelabs.com

Level up cyber workforces around the world, click apply to find out more.

A product you can believe in. Immersive Labs is the leader in people-centric cyber resilience

We have an exciting vision for cybersecurity - one that puts people at the center of cyber. Our cyber resilience SaaS platform is an agile, hands-on solution that helps teams continuously assess, build, and prove cyber capabilities through real-life simulations, rather than one-off training sessions.

We help the world’s biggest brands like Citi, Pfizer, Humana, and HSBC, protect their revenues and brand reputations.

Founded in 2017 from a cargo container in Bristol, UK, Immersive Labs has progressed to the global stage and has secured over $180 million of funding.

“The speed at which Immersive Labs produces technical content is hugely impressive, and this turnaround has helped get our teams ahead of the curve, giving them hands-on experience with serious vulnerabilities, in a secure environment, as soon as they emerge.”

- Head of Global Cybersecurity Operations, HSBC

The Opportunity

The Customer Success team at Immersive Labs acts as the trusted advisor and advocate, building and growing an ongoing healthy relationship with each customer. Team members are responsible for implementing our software, preserving our current business, opening doors for additional opportunities, and growing our customers into life-long Immersive Labs advocates. 

As a VP of Customer Success, you will work closely with our Sales Leadership and the SVP Customer Experience in establishing a strategy for the Customer Success organisation and create a highly repeatable processes that will allow us to scale. Our customers are the largest of large enterprises and government organizations, and our contract values are equally large. We are expanding rapidly in EMEA and APAC, with an established customer base on several teams in the territory. As a result, we need you to lead a growing Customer Success organisation of CSMs responsible for partnering with executives at large companies to optimize their workforce’s cybersecurity capabilities. 

Your main responsibilities (we're scaling fast, so these may change as we grow):

• Develop the strategy, build, lead and scale a growing customer success team, ensuring an excellent customer experience and that outcomes meet customer goals
• Manage our CSM team and middle managers and be responsible for the delivery of successful customer engagements that drive value and ROI of their Immersive Labs program
• Hire, enable, coach, and develop your team of high performing CSMs to align with individual, team, and company goals
• Execute analysis of customer health and structure measurable KPIs to drive satisfaction, adoption, retention, product implementation and adoption and reduce churn
• Partner with Go-to-Market and Product leaders to improve the overall customer experience
• Partner closely with Product to offer an ever-evolving feedback loop to deliver increasing value to our existing and future customers
• Analyze customer performance data to optimize team performance, enhance customer experience and retention rates, and drive initiatives critical to ongoing growth
• Design and launch critical programs to improve customer experience and operational efficiency
• Improve upon our existing approaches to customer engagement and account management
• Strategize on the organization structure and resources as we scale

Success in this role will depend most on your approach, underlying skills and potential for growth, even if some of the above would be new to you. You should apply if you have:

• A customer-centric mindset with a passion for delivering value and exceeding customers’ expectations
• Exceptional planning and communication skills
• Stellar presentation skills and written communication skills, with the demonstrated ability to influence customer and internal stakeholders including Executives
• In depth experience in a customer facing capacity, preferably within a customer success organization or comparable customer-facing roles at highly strategic level, in a high growth technology company
• Experience designing and building a customer retention strategy
• Experience managing a Customer Success organization (be a leader of leaders)
• Strong empathy for customers and a passion for revenue and growth
• Deep understanding of value drivers in SaaS or similar business models along with excellent business acumen

Bonus:

• Experience in Cybersecurity or Cyber Risk Management

Immersive Labs’ growth has been fueled by the values that underpin everything we do, here's how they relate to this role:

• Drive - We are innovators and market-creators, constantly moving forward to achieve results in support of our mission.
• Inclusive - We are passionate about creating an environment of inclusion and respect for our employees, customers and partners, everyone has opportunities to thrive.
• Customer Obsessed - We seek to develop deep relationships with our customers to help them achieve their business outcomes
• One Team - We are a talented global team working together to achieve our vision.

If you would like to read more about what you can expect from our recruitment process, you can visit our dedicated interview process page.

What Immersive Labs offer: As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support
• Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, 2 volunteering days and a birthday half day
• Save for the future with contribution matched 401K, and rewards and recognition for your successes
• Career and learning development through the platform and our ‘Learn Anything’ fund
• Recognition & Rewards for doing great work and living our values and behaviours
• While most of the team is fully remote, when you do visit, our North American HQ is based in the centre of Boston, just a 10-minute walk from Back Bay train station
• We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms