Go To Market

For Sales, Marketing and Customer Success, it’s all about delighting new and existing customers with our game-changing platform, and making sure the world knows our name. Learn more about the team here.

What we do

Take our platform to prospective customers and inspire existing customers to make the most of their licences.

Our Approach

Sales, Customer Success and Marketing
Led by Matt Knutsen, our astute CRO.

Benefits of the Team

You get to work directly with potential and existing customers, and flex your creative muscles in branding!

Meet Our Team

20 Jobs

Join an inclusive team changing the face of cybersecurity.

We prepare businesses to counter the latest cyber threats by helping their people to develop powerful, practical cyber skills.

We’re growing at an exceptional rate and are looking for people to share in our exciting future.

 

About Immersive Labs

Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017 from a cargo container in Bristol, UK  we’ve grown to over 300 employees, and announced funding of more than $120 million. Our technology is already enabling organizations including KPMG, Sophos and Airbnb to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The Opportunity

Reporting to the VP of Revenue Marketing, you will oversee the strategy, delivery and budgeting of an integrated global digital demand generation plan and will play an integral role in achieving ambitious growth goals.

The scope of your role starts with the prospect engagement strategy, building awareness through deployment, managing our digital demand gen efforts to maximize the impact and reach of our technology capabilities. We are looking for a business leader with an extensive understanding of building-integrated engagement programs to drive revenue growth.

Your main responsibilities (we're scaling fast and defining a new category so these may change as we grow):

  • Develop and execute measurable demand generation programs that yield revenue through sales and channel partner teams to deliver upon key agreed metrics
  • Develop programs to implement transformational change to enable the Immersive Labs to deliver solutions and services which are efficient and highly effective
  • Develop strategic cross-functional campaigns focused on positioning Immersive Labs as the leading technology in Operational Readiness
  • Collaborate with key Thought Leaders within Immersive Labs to engage them in external marketing initiatives when applicable.
  • Connect with the Product Marketing Team to create a content cadence for broad distribution
  • Define the end-to-end lead management process in co-operation with sales and marketing operations, including lead capture, nurturing, and conversion.
  • Forecast, measure, analyze and report on the impact of marketing activities on sales pipeline growth
  • Drive online marketing programs and campaigns, including email marketing, webinars, branding, content syndication, lead nurturing etc.
  • Evaluate, select and manage relationships that contribute to all marketing programs including marketing vendors and industry experts
  • Develop and manage the budget for all marketing programs

You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

  • Experience in a marketing role with a focus on demand generation
  • Excellent communication skills and leadership qualities.
  • Expertise in media, demand generation and/or in B2B marketing in a technology industry
  • Proven ability building an existing brand and creating a demand generation engine to fuel sales
  • Ability to work cross-functionally and to manage high-volume activity

What Immersive Labs offers:

  • Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support.
  • Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, 2 volunteering days and birthday half day
  • Save for the future with contribution matched 401K, and rewards and recognition for your successes
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviours
  • While most of the team are fully remote, when you do visit, our North American HQ is based in the centre of Boston, just a 10 minute walk from Back Bay train station.
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms.

 

Find out more at https://careers.immersivelabs.com 

 

Help change the face of cybersecurity, apply now!



What you can expect once you apply:

  • Our talent acquisition team review all applications received which can take up to two weeks to complete
  • If successful, you will receive an invite from a Talent Acquisition Partner to a screening interview which takes around 30 minutes to discuss the role, culture at Immersive Labs and your expertise in more detail.
  • If you progress from this step there will be three interviews involving the Marketing and leadership team. Your Talent Acquisition Partner will outline each step when you get there
  • If at any point you are unsuccessful we will advise you. From application we do this via email and due to volumes we can not respond individually to every applicant. From 1st Interview onward, we endevour to call you with feedback.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Marketing
Remote

We prepare businesses to counter the latest cyber threats by helping their people to develop powerful, practical cyber skills.

Be part of a progressive, open and productive workplace, where different opinions and beliefs are valued.

Join a driven team changing the face of cybersecurity

About Immersive Labs

Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

https://www.immersivelabs.com/why-immersive-labs

Where we are now

Immersive Labs was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally and announced funding of more than £80 million. Our technology is already enabling organisations including KPMG, Sophos and the NHS to measure, map to risk, and optimise the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

Director, Customer Success - Europe, Middle East and Africa

This is a new role due to our rapid growth and is the perfect opportunity for you as a passionate, customer focused leader to have a massive impact on enhancing cyber capabilities at global organizations.

The Customer Success team at Immersive Labs acts as the trusted advisor and advocate, building and growing an ongoing healthy relationship with each customer. Team members are responsible for implementing our software, preserving our current business, opening doors for additional opportunities, and growing our customers into life-long Immersive Labs advocates. 

As Director of Customer Success for EMEA, you will work closely with the EMEA Regional Sales Directors and Stuti Bhargava our VP of Customer Success to build highly repeatable processes that will allow us to scale. Our customers are the largest of large enterprises and government organizations, and our contract values are equally large. We are expanding rapidly in EMEA and APAC, with an established customer base on several teams in the territory. As a result, we need you to lead a team of CSMs responsible for partnering with executives at large companies to optimize their workforce’s cybersecurity capabilities. 

 

Your main responsibilities (we're scaling fast, so these may change as we grow):

  • Build, lead and scale a growing customer success team in EMEA, ensuring an excellent customer experience and that outcomes meet customer goals
  • Directly manage our CSM team and be responsible for the delivery of successful customer engagements that drive value and ROI of their Immersive Labs program
  • Hire, enable, coach, and develop your team of high performing CSMs to align with individual, team, and company goals
  • Execute analysis of customer health and structure measurable KPIs to drive satisfaction, adoption, retention, product implementation and adoption and reduce churn
  • Partner with Go-to-Market and Product leaders to improve the overall customer experience
  • Partner closely with Product to offer an ever-evolving feedback loop to deliver increasing value to our existing and future customers
  • Analyze customer performance data to optimize team performance, enhance customer experience and retention rates, and drive initiatives critical to ongoing growth
  • Design and launch critical programs to improve customer experience and operational efficiency
  • Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
  • Improve upon our existing approaches to customer engagement and account management
  • Strategize on the organization structure and resources for the EMEA Named Accounts Segments as we scale

 

Success in this role will depend most on your approach, underlying skills and potential for growth, even if some of the above would be new to you. You should apply if you have:

  • A customer-centric mindset with a passion for delivering value and exceeding customers’ expectations
  • Several years in a customer facing capacity, preferably within a customer success organization or comparable customer-facing roles, in a high growth technology company
  • Excellent consultative skill set and communication skills, with the demonstrated ability to influence customer and internal stakeholders
  • Several years building a customer retention strategy
  • Experience managing Customer Success professionals (be a leader of leaders)
  • Strong empathy for customers and a passion for revenue and growth
  • Deep understanding of value drivers in SaaS or similar business models along with excellent business acumen

 

Immersive Labs’ growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

  • Inclusive - Passionate about people, creating a better world of work and supporting one another to succeed. 
  • Driven - We are unafraid to explore our curiosity, set goals and learn from our experiences we continuously improve on who we are and what we do
  • Agile - Adapt quickly to change by embracing organizational challenges and analyzing our environment to consider different approaches

 

What Immersive Labs offer:

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + volunteering days, birthday half day
  • Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, pension, health plan and more. 
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviours
  • Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms.
  • This is a remote role but when you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

Find out more at https://careers.immersivelabs.com

 

Level up cyber workforces around the world, apply now.





We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Success
London, Bristol or UK Remote

Get on board with the fastest-growing cybersecurity company in the UK.

 

Be part of a high performing team with a supportive culture.

 

We’re growing at an exceptional rate and are looking for people to share in our exciting future.

 

About Immersive Labs

Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

 

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally and announced funding of more than £80 million. Our technology is already enabling organisations including KPMG, Sophos and the NHS to measure, map to risk, and optimise the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The Opportunity

This is an incredibly exciting opportunity to join a rapidly growing cyber security business. Not only is cyber security at the forefront of most businesses minds, but we offer a product that truly helps skill up the human side of organizations we work with to provide the first line of defence against a variety of cyber threats. You will sell a truly innovative product. 

You will develop new & existing business in an assigned territory of FTSE 100/250 accounts, drive engagement and build relationships with new prospects and existing customers. You could be located anywhere in the UK. .

As Enterprise Account Director you will partner closely with our Customer Success team to maintain current client business and our Pre-Sales Engineers to expand revenue in new and existing accounts, and will directly impact the future success of our business

 

Your main responsibilities (we're scaling fast, so these may change as we grow):

You will have a genuine passion for our product and how they can help businesses level up the human capability of their cyber defence teams. Some of the key day to day activities to facilitate you closing future business are:

  • Solution selling to new logos whilst hunting upsell revenue is critical for this role
  • Leveraging marketing leads, technical resources, and channel/alliance partners as required
  • Target, educate, and persuade new customers to use the Immersive Labs platform in new and creative ways that benefit their business
  • Establish, strengthen, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Provide accurate weekly forecast report via the CRM (Salesforce)
  • Partner with customer success, marketing, and the wider sales team to drive new and existing revenue growth

 

Success in this role will depend most on your approach, underlying skills and potential for growth, even if some of the above would be new to you. You should apply if you have:

  • If you are in a SaaS sales role to the FTSE 100/250, waste no more time and apply now
  • Experience selling a solution that solves issues related to cyber security or information security
  • Does establishing, strengthening, and maintain relationships with decision-makers at all levels of client companies make up a key component of your current role
  • Use resources available to resolve technical challenges especially when you don’t know the answer 
  • Entrepreneurial drive and ability to sell creative solutions
  • Highly effective written presentation and closing skills

 

What Immersive Labs offers:

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave +  2 volunteering days and birthday half day
  • Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, pension, health plan and more. 
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviours
  • Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms.
  • When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike
  •  

Find out more at https://careers.immersivelabs.com

 

Cyber threats wait for no one and neither should you. Apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sales
UK based Remote

Get on board with the fastest-growing cybersecurity company in the UK.

Be part of a high performing team with a supportive culture.

We’re growing at an exceptional rate and are looking for people to share in our exciting future.

 

About Immersive Labs

Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally and announced funding of more than £80 million. Our technology is already enabling organisations including KPMG, Sophos and the NHS to measure, map to risk, and optimise the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The Opportunity

This is an incredibly exciting opportunity to join a rapidly growing cyber security business. Not only is cyber security at the forefront of most businesses minds, but we offer a product that truly helps skill up the human side of organizations we work with to provide the first line of defence against a variety of cyber threats. You will sell a truly innovative product. 

You will develop new & existing business in an assigned territory of FTSE 100/250 accounts, drive engagement and build relationships with new prospects and existing customers. You could be located anywhere in the UK. .

As Enterprise Account Director you will partner closely with our Customer Success team to maintain current client business and our Pre-Sales Engineers to expand revenue in new and existing accounts, and will directly impact the future success of our business

 

Your main responsibilities (we're scaling fast, so these may change as we grow):

You will have a genuine passion for our product and how they can help businesses level up the human capability of their cyber defence teams. Some of the key day to day activities to facilitate you closing future business are:

  • Solution selling to new logos whilst hunting upsell revenue is critical for this role
  • Leveraging marketing leads, technical resources, and channel/alliance partners as required
  • Target, educate, and persuade new customers to use the Immersive Labs platform in new and creative ways that benefit their business
  • Establish, strengthen, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Provide accurate weekly forecast report via the CRM (Salesforce)
  • Partner with customer success, marketing, and the wider sales team to drive new and existing revenue growth

 

Success in this role will depend most on your approach, underlying skills and potential for growth, even if some of the above would be new to you. You should apply if you have:

  • If you are in a SaaS sales role to the FTSE 100/250, waste no more time and apply now
  • Experience selling a solution that solves issues related to cyber security or information security
  • Does establishing, strengthening, and maintain relationships with decision-makers at all levels of client companies make up a key component of your current role
  • Use resources available to resolve technical challenges especially when you don’t know the answer 
  • Entrepreneurial drive and ability to sell creative solutions
  • Highly effective written presentation and closing skills

 

What Immersive Labs offers:

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + volunteering days, birthday half day
  • Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, pension, health plan and more. 
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviours
  • Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms.
  • When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

Find out more at https://careers.immersivelabs.com

 

Cyber threats wait for no one and neither should you. Apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sales
UK based Remote - London, Bristol, Manchester

Be part of a progressive, open and productive workplace, where different opinions and beliefs are valued.

Join a driven team changing the face of cybersecurity.

We love a challenge and are quick to adapt.

 

About Immersive Labs

 

Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017 from a cargo container in Bristol, UK  we’ve grown to over 300 employees, and announced funding of more than $120 million. Our technology is already enabling organizations including KPMG, Sophos and Airbnb to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

 

https://careers.immersivelabs.com/our-story/

 

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The Opportunity

This is an incredibly exciting opportunity to join a rapidly growing cyber security business. Not only is cyber security at the forefront of most businesses minds, but we offer a product that truly helps skill up the human side of organizations we work with to provide the first line of defense against a variety of cyber threats. You will sell a truly innovative product. 

 

This role will work closely with our Customer Success team to maintain current client business and our Pre-Sales Engineers to expand revenue in new and existing accounts, and will directly impact the future success of our business.  

 

 

Your main responsibilities (we're scaling fast, so these may change as we grow):

 

You will have a genuine passion for our product and how they can help businesses level up the human capability of their cyber defense teams. Some of the key day to day activities to facilitate you closing future business are:

  • Solution selling while hunting upsell revenue is critical for this role
  • Leveraging marketing leads, technical resources, and channel/alliance partners as required
  • Target, educate, and persuade new customers to use the Immersive Labs platform in new and creative ways that benefit their business
  • Establish, strengthen, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Provide accurate weekly forecast report via the CRM (Salesforce)
  • Partner with customer success, marketing and the wider sales team to drive new and existing revenue growth

 

 

You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

 

  • Ability to travel regularly
  • Experienced in a quota carrying sales role, software and/or SaaS sales to the Fortune 500/Global 1000
  • Selling into cyber security or information security market
  • BA/BS or equivalent combination of education and experience
  • Establishing, strengthening, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Use resources available to resolve technical challenges especially when you don’t know the answer 
  • Entrepreneurial drive and ability to sell creative solutions
  • Highly effective written presentation and closing skills

 

Immersive Labs’ growth has been fueled by our values that underpin everything we do, here's how they relate to this role:

  • Inclusive - We are open-minded and respectful of our colleagues
  • Driven - Continuously improving on who we are and what we do
  • Agile - We manage ambiguity, making timely and effective decisions

 

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support.
  • Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, volunteering days, birthday half day
  • Save for the future with contribution matched 401K, and rewards and recognition for your successes
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviors
  • While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station.
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms.

 

Find out more at https://careers.immersivelabs.com

 

Level up your career with Immersive Labs. Apply now!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sales
Minnesota / Wisconsin / Remote

Join an inclusive team changing the face of cybersecurity.

 

We prepare businesses to counter the latest cyber threats by helping their people to develop powerful, practical cyber skills.

 

We're welcoming new people to the team every week to keep up with our exceptional growth.

 

About Immersive Labs

Immersive Labs enables organisations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

 

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017,  from a cargo container in Bristol, UK we’ve grown to over 300 employees, and announced funding of more than €100 million. Our technology is already enabling organisations including KPMG, Daimler and Deutsche Bank to measure, map to risk, and optimise the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.



The opportunity

We have recently expanded our sales team into the German market and the next stage of this process is to target the largest possible clients across all sectors. This is where your expertise across the Enterprise sector in Germany would be of great assistance.

 

This is a growing market for Immersive Labs in Germany, we have had great success with these types of customers in the UK so logically are looking to do the same in a new market. The role is there for someone to grab by the horns and approach this green market with energy, passion & precision. 

 

Your main responsibilities (we're scaling fast, so these may change as we grow):

  • Identifying and closing sales opportunities across the enterprise market across all sectors in Germany
  • Leveraging marketing leads, technical resources, and channel/alliance partners as required
  • Target, educate, and persuade new customers to use the Immersive Labs platform in new and creative ways that benefit their business
  • Establish, strengthen, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Provide accurate weekly forecast report via the CRM (Salesforce)
  • Partner with customer success, marketing, and the wider sales team to drive new and existing revenue growth

 

To be successful:

  • Experienced in a quota carrying sales role for a fast growing cybersecurity or SaaS vendor
  • A strong sales methodology you apply to get the most out of a deal and to qualify future prospects within accounts
  • Previous experience selling into the C-level. It would be beneficial to have experience selling towards the CISO or Heads of Cybersecurity departments. 
  • Establishing, strengthening, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Use resources available to resolve technical challenges especially when you don’t know the answer 
  • Entrepreneurial drive and ability to sell creative solutions
  • Highly effective written presentation and closing skills
  • Fluent in both English and German. 

 

Immersive Labs’ growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

  • Inclusive - Valuing different opinions and beliefs.
  • Driven - We set personal goals, learn from our experiences and focus on development
  • Agile - We analyse our environment and consider different approaches



What Immersive Labs offers:

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

 

  • Time off, flexible and remote working so you can work when is best for you, includes 33 days annual leave + volunteering days, birthday half day
  • Look after your family and yourself with parental leave, mindfulness groups, critical illness cover, pension, health plan and more. 
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviours
  • Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms.
  • When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

 

Find out more at https://careers.immersivelabs.com 

 

Cyber threats wait for no one and neither should you. Apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sales
Germany

Be part of a progressive, open and productive workplace, where different opinions and beliefs are valued.

Join a driven team changing the face of cybersecurity.

We love a challenge and are quick to adapt.

 

About Immersive Labs

 

Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017 from a cargo container in Bristol, UK  we’ve grown to over 300 employees, and announced funding of more than $120 million. Our technology is already enabling organizations including KPMG, Sophos and Airbnb to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

 

https://careers.immersivelabs.com/our-story/

 

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The Opportunity

This is an incredibly exciting opportunity to join a rapidly growing cyber security business. Not only is cyber security at the forefront of most businesses minds, but we offer a product that truly helps skill up the human side of organizations we work with to provide the first line of defense against a variety of cyber threats. You will sell a truly innovative product. 

 

This role will work closely with our Customer Success team to maintain current client business and our Pre-Sales Engineers to expand revenue in new and existing accounts, and will directly impact the future success of our business.  

 

 

Your main responsibilities (we're scaling fast, so these may change as we grow):

 

You will have a genuine passion for our product and how they can help businesses level up the human capability of their cyber defense teams. Some of the key day to day activities to facilitate you closing future business are:

  • Solution selling while hunting upsell revenue is critical for this role
  • Leveraging marketing leads, technical resources, and channel/alliance partners as required
  • Target, educate, and persuade new customers to use the Immersive Labs platform in new and creative ways that benefit their business
  • Establish, strengthen, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Provide accurate weekly forecast report via the CRM (Salesforce)
  • Partner with customer success, marketing and the wider sales team to drive new and existing revenue growth

 

 

You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

 

  • Ability to travel regularly
  • Experienced in a quota carrying sales role, software and/or SaaS sales to the Fortune 500/Global 1000
  • Selling into cyber security or information security market
  • BA/BS or equivalent combination of education and experience
  • Establishing, strengthening, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Use resources available to resolve technical challenges especially when you don’t know the answer 
  • Entrepreneurial drive and ability to sell creative solutions
  • Highly effective written presentation and closing skills

 

Immersive Labs’ growth has been fueled by our values that underpin everything we do, here's how they relate to this role:

  • Inclusive - We are open-minded and respectful of our colleagues
  • Driven - Continuously improving on who we are and what we do
  • Agile - We manage ambiguity, making timely and effective decisions

 

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support.
  • Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, volunteering days, birthday half day
  • Save for the future with contribution matched 401K, and rewards and recognition for your successes
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviors
  • While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station.
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms.

 

Find out more at https://careers.immersivelabs.com

Level up your career with Immersive Labs. Apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sales
Missouri, St Louis, Kansas City - Remote

Join an inclusive team changing the face of cybersecurity.

 

We prepare businesses to counter the latest cyber threats by helping their people to develop powerful, practical cyber skills.

 

Join an agile team changing the face of cybersecurity.



About Immersive Labs

Immersive Labs enables organisations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally and announced funding of more than £80 million. Our technology is already enabling organisations including KPMG, Sophos and the NHS to measure, map to risk, and optimise the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The opportunity

You will be the first hire focused on growing the enterprise market across Saudi Arabia leading the acquisition of flagship clients to push the Immersive Labs brand across this high growth market. 

You will be working closely with the VP of EMEA and the Director of sales in the Middle East to create a strategy for success using your knowledge of these greenfield markets. This role will require both a direct sales and channel sales approach to cover as much ground as possible, which can be a challenging prospect in a new market. 

 

Your main responsibilities (we're scaling fast, so these may change as we grow):

  • The identification and closing of sales opportunities at the highest level across Saudi Arabia will be your top priority. 
  • You will need to work across direct sales and those sales developed by channel partners in the region. 
  • This is a new product to these markets so you will be required to educate the prospective clients as to the benefits, creating internal champions within the clients cybersecurity departments.
  • You will be required to target and attend the most relevant events to both regions, to spread the Immersive Labs Message across senior stakeholders. You may be aware of sector or client specific events the team are yet to discover. 

 

To be successful:

  • You will have experience in a quota carrying sales role for a cybersecurity focused vendor/consultancy or high growth company
  • A strong and detailed sales process, which helps in educating a client as well as discovering those pain points to progress the sale. This could be a methodology you have found particularly useful in previous roles.  
  • Previous experience selling into cybersecurity or information security departments of target customers. Can you discuss specific issues with decision makers in these areas to have an immediate impact. 
  • Establishing, strengthening, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Use resources available to resolve technical challenges especially when you don’t know the answer. The presales team and content team will be happy to help you. 
  • Highly effective written presentation and closing skills

 

Immersive Labs’ growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

  • Inclusive - Valuing different opinions and beliefs.
  • Driven - We set personal goals, learn from our experiences and focus on development
  • Agile - We analyse our environment and consider different approaches

As an Enterprise Account Manager you will need to live these values within the Immersive Labs ecosystem but also imprint these on both potential and existing clients.

 

What Immersive Labs offers:

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + volunteering days, birthday half day
  • Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, pension, health plan and more. 
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviours
  • Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms.
  • When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

 

Find out more at https://careers.immersivelabs.com

 

Cyber threats wait for no one and neither should you. Apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sales
Remote based in Saudi Arabia

Be part of a progressive, open and productive workplace, where different opinions and beliefs are valued.

Join a driven team changing the face of cybersecurity.

We love a challenge and are quick to adapt.

 

About Immersive Labs

 

Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017 from a cargo container in Bristol, UK  we’ve grown to over 300 employees, and announced funding of more than $120 million. Our technology is already enabling organizations including KPMG, Sophos and Airbnb to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

 

https://careers.immersivelabs.com/our-story/

 

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The Opportunity

This is an incredibly exciting opportunity to join a rapidly growing cyber security business. Not only is cyber security at the forefront of most businesses minds, but we offer a product that truly helps skill up the human side of organizations we work with to provide the first line of defense against a variety of cyber threats. You will sell a truly innovative product. 

 

This role will work closely with our Customer Success team to maintain current client business and our Pre-Sales Engineers to expand revenue in new and existing accounts, and will directly impact the future success of our business.  

 

 

Your main responsibilities (we're scaling fast, so these may change as we grow):

 

You will have a genuine passion for our product and how they can help businesses level up the human capability of their cyber defense teams. Some of the key day to day activities to facilitate you closing future business are:

  • Solution selling while hunting upsell revenue is critical for this role
  • Leveraging marketing leads, technical resources, and channel/alliance partners as required
  • Target, educate, and persuade new customers to use the Immersive Labs platform in new and creative ways that benefit their business
  • Establish, strengthen, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Provide accurate weekly forecast report via the CRM (Salesforce)
  • Partner with customer success, marketing and the wider sales team to drive new and existing revenue growth

 

 

You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

 

  • Ability to travel regularly
  • Experienced in a quota carrying sales role, software and/or SaaS sales to the Fortune 500/Global 1000
  • Selling into cyber security or information security market
  • BA/BS or equivalent combination of education and experience
  • Establishing, strengthening, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Use resources available to resolve technical challenges especially when you don’t know the answer 
  • Entrepreneurial drive and ability to sell creative solutions
  • Highly effective written presentation and closing skills

 

Immersive Labs’ growth has been fueled by our values that underpin everything we do, here's how they relate to this role:

  • Inclusive - We are open-minded and respectful of our colleagues
  • Driven - Continuously improving on who we are and what we do
  • Agile - We manage ambiguity, making timely and effective decisions

 

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support.
  • Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, volunteering days, birthday half day
  • Save for the future with contribution matched 401K, and rewards and recognition for your successes
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviors
  • While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station.
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms.

 

Find out more at https://careers.immersivelabs.com

Level up your career with Immersive Labs. Apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sales
California / Washington / Remote

Be part of a progressive, open and productive workplace, where different opinions and beliefs are valued.

We prepare businesses to counter the latest cyber threats by helping their people to develop powerful, practical cyber skills.

Join an agile team changing the face of cybersecurity.

 

About Immersive Labs

Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017 from a cargo container in Bristol, UK  we’ve grown to over 300 employees, and announced funding of more than $120 million. Our technology is already enabling organizations including KPMG, Sophos and Airbnb to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The Opportunity - Manager of Marketing Operations

Immersive Labs is seeking a highly motivated and talented Manager of Marketing Operations that will partner with our global marketing teams to improve the efficiency and effectiveness of our marketing strategy.  You will be responsible for the delivery of multiple, concurrent, and high-impact projects across demand generation, digital marketing, account-based marketing, channel marketing, and customer marketing. 

To be successful you will need to be an expert in marketing automation, process design and productivity.  As a thought leader in the marketing team you'll need to be great at implementing change in a high-growth, fast paced environment.

Your main responsibilities (we're scaling fast, so these may change as we grow):

  • Build, establish, and lead the global marketing operations strategy and vision. 
  • Work closely with Marketing Leadership to help drive the quarterly & annual strategic planning process, while ensuring the department delivers against key marketing initiatives and goals.
  • Design and implement a global framework for reporting, analytics, and dashboards by working cross-functionally with Marketing Leadership and other key stakeholders on overall priorities and needs.
  • Work closely with our marketing and GTM teams to design and create the most efficient and scalable processes and automations to accelerate execution throughout the entire lead and customer lifecycle.
  • Design and develop key top of funnel processes and programs, including lead/account scoring, attribution models, and nurturing campaigns.
  • Own and manage the existing marketing tech stack and associated integrations through continuous improvement, optimization, and adoption, while identifying areas of opportunity and growth.
  • Own the ongoing analysis of marketing programs and revenue performance to surface key insights and recommendations to help inform marketing strategy and maximize growth.
  • Improve and maintain marketing database health and compliance in accordance with email deliverability requirements and global data privacy regulations.
  • Work closely with Finance to manage and administer the marketing budget to ensure spend aligns with forecast targets.
  • Inspire, mentor, and coach our Marketing Operations Specialist by developing the necessary skills to advance their career path with clear direction and communication.

You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

  • Expertise in Marketing Operations in B2B environment, if this is in a SaaS company it would be an advantage
  • Experience with HubSpot/Marketo, 6Sense, Allocadia, Salesforce and other marketing & sales technologies. 
  • Proven track record of building systems and processes that support marketing and sales teams.
  • Strong analytical skills and technical capability with a desire to improve processes.
  • Ability to think strategically about how best to implement processes. 
  • An ability to learn quickly and thrive in a scale up environment. 
  • High level of integrity and work ethic.

Immersive Labs’ growth has been fueled by our values that underpin everything we do, here's how they relate to this role:

  • Inclusive: We contribute ideas to the decision making process
  • Driven: We set personal goals, learn from our experiences and focus on development
  • Agile: We adapt quickly to change

 

What Immersive Labs offers:

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support.
  • Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, volunteering days, birthday half day
  • Save for the future with contribution matched 401K, and rewards and recognition for your successes
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviors
  • While most of the team are fully remote, when you do visit, our North American HQ is based in the centre of Boston, just a 10 minute walk from Back Bay train station.
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms.


Find out more at https://careers.immersivelabs.com

Help change the face of cybersecurity, apply now!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Marketing
Boston, MA

We're a game-changing team building a game-changing platform.

We’re all about agility, and always look for flexible, innovative responses to change.

Join an inclusive team changing the face of cybersecurity.

 

About Immersive Labs

Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017 from a cargo container in Bristol, UK  we’ve grown to over 300 employees, and announced funding of more than $120 million. Our technology is already enabling organizations including KPMG, Sophos and Airbnb to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

Marketing Program Manager

As a Marketing Program Manager, you will develop meaningful & thoughtful marketing programs driving the awareness, engagement, and conversion of customers & prospects.  These activities include the strategic development and execution of content syndication, email campaigns, online webinars, and other demand generation programs.  

You’ll be joining a growing marketing team and help to define a new category of Cyber workforce optimization. This is a new role so you’ll have the chance to define it and grow based upon your success. 

If you are intrigued by our company’s culture and are eager to work with a team of iterative, globally-based colleagues who have varying viewpoints. While making decisions impacting Immersive Labs growth and are comfortable proposing changes to improve the experience for our target audience. We will welcome your different points of view and appreciate your ideas and contributions.

 

Your main responsibilities (we're scaling fast, so these may change as we grow):

  • Own and manage demand marketing outbound motions including webinars, database marketing, content syndication, virtual events, live events, etc. to achieve lead funnel and pipeline goals
  • Develop program objectives, targets, tactics, and metrics and define best practices, standards, and processes to drive customer acquisition success
  • Track and report on demand generation performance metrics for the marketing organization
  • Initiate and manage lead nurturing programs to accelerate prospect movement through the demand generation funnel
  • Own and manage internal relationships with sales, BDR teams and other business partners
  • Develop and manage GTM marketing programs calendar 
  • Own and manage lead forecasting and attainment metrics on a quarterly basis

 
You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

  • Worked in a B2B software marketing function over the past 3+ years
  • Leveraged email campaign management tools to create, send, and track emails 
  • Created and managed successful webinars 
  • Worked collaboratively with internal business partners to drive program success
  • Working knowledge of Salesforce.com CRM Marketing Cloud, Hubspot and/or Marketo, Eloqua a plus

 

Immersive Labs’ growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

  • Inclusivity - Valuing different opinions and beliefs we are open-minded and respectful of our colleagues
  • Driven - We take ownership and pride in our work continuously improving on who we are and what we do
  • Agile - We embrace challenges and analyze our environment to consider different approaches and adapt quickly to change

 

What Immersive Labs offers:

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support.
  • Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, 2 volunteering days and birthday half day
  • Save for the future with contribution matched 401K, and rewards and recognition for your successes
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviours
  • While most of the team are fully remote, when you do visit, our North American HQ is based in the centre of Boston, just a 10 minute walk from Back Bay train station.
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms.

Find out more at https://careers.immersivelabs.com 

Unlock your potential with Immersive Labs. Click apply to find out more. 

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Marketing
Boston - Remote East coast USA

Be part of a progressive, open and productive workplace, where different opinions and beliefs are valued.

Join a driven team changing the face of cybersecurity.

We love a challenge and are quick to adapt.

 

About Immersive Labs

 

Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017 from a cargo container in Bristol, UK  we’ve grown to over 300 employees, and announced funding of more than $120 million. Our technology is already enabling organizations including KPMG, Sophos and Airbnb to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

 

https://careers.immersivelabs.com/our-story/

 

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The Opportunity

This is an incredibly exciting opportunity to join a rapidly growing cyber security business. Not only is cyber security at the forefront of most businesses minds, but we offer a product that truly helps organizations optimize their cyber capabilities and gain insight into their ability to respond to emerging threats. 

 

As a Named Account Manager, you will work closely with our Customer Success team to maintain current client business and our Pre-Sales Engineers to expand revenue in new and existing accounts, and will directly impact the future success of our business.  

 

 

Your main responsibilities (we're scaling fast, so these may change as we grow):

  • Solution selling while hunting upsell revenue is critical for this role
  • Leveraging marketing leads, technical resources, and channel/alliance partners as required
  • Target, educate, and persuade new customers to use the Immersive Labs platform in new and creative ways that benefit their business
  • Establish, strengthen, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Provide accurate weekly forecast report via the CRM (Salesforce)
  • Partner with customer success, marketing and the wider sales team to drive new and existing revenue growth

 

 

You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

 

  • Ability to travel extensively 
  • Experienced in a quota carrying sales role, software and/or SaaS sales to the Fortune 500
  • Selling into cyber security or information security market
  • Establishing, strengthening, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Use resources available to resolve technical challenges especially when you don’t know the answer 
  • Entrepreneurial drive and ability to sell creative solutions
  • Highly effective written presentation and closing skills

 

Immersive Labs’ growth has been fueled by our values that underpin everything we do, here's how they relate to this role:

  • Inclusive - We are open-minded and respectful of our colleagues
  • Driven - Continuously improving on who we are and what we do
  • Agile - We manage ambiguity, making timely and effective decisions

 

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support.
  • Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, volunteering days, birthday half day
  • Save for the future with contribution matched 401K, and rewards and recognition for your successes
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviors
  • While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station.
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms.

 

Find out more at https://careers.immersivelabs.com

Level up your career with Immersive Labs. Apply now!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sales
Illinois / Texas / Remote

Join an inclusive team changing the face of cybersecurity.

Get on board with the fastest-growing cybersecurity company in the UK.

We’re all about agility, and always look for flexible, innovative responses to change



About Immersive Labs

Immersive Labs are the cyber workforce optimization experts. We equip, exercise and evidence the human cyber abilities of entire workforces, preparing organisations to counter the latest cyber threats. 

Constantly evolving cyber risks are no longer the sole responsibility of technical teams. The capabilities of the entire workforce must now be enhanced to protect from, defend against and respond to attacks.  

Our game-changing platform transforms the way people learn by continuously analyzing and enhancing their capabilities, engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 250 employees globally and announced funding of more than £80 million. Our technology is already enabling organisations including KPMG, Sophos and the NHS to measure, map to risk, and optimise the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The opportunity

In the role of Presales Engineer you will be responsible for highlighting the key features of the Immersive Labs platform to prospective customers and also updating all clients on any new features we have added. You will be a critical part of the team, contributing to the sales process with large enterprise and government clients. The role has been opened due to our hyper growth which shows no sign of slowing down. 

You will be challenged by clients who do not yet see the benefit of equipping their workforce with up to date content and a safe practice environment but by showcasing the full product suite you should be confident of winning them over. 

 

Your main responsibilities (we're scaling fast, so these may change as we grow):

  • Work alongside the sales team to understand customer needs. This will allow you to further define requirements and demo the platform in a more personalised way to the client. 
  • You will be working with prospective customers from our direct sales team as well as those from channel partners to understand their technical requirements 
  • You will be in charge of planning and managing your own proof of concept efforts, with the help of the sales team and content team if you require them. 
  • Your involvement with clients will help drive user adoption across a variety of use cases, whether this is alerting them to new content which is specific to their needs or to a new function to make the experience more user friendly. 
  • You will be required to provide feedback to the content team to produce multi-format content utilising various teaching methods; written, exercises, questions, gamification.

 

To be successful:

  • Having experience in a pre sales focused role for a high growth company or Cybersecurity vendor. 
  • Experience leading POCs and discovery sessions with clients, which you will be doing daily as part of this role. 
  • Establishing, strengthening, and maintain relationships with key stakeholders in the sales process
  • Ability to explain highly technical concepts to those not in technical job roles
  • Entrepreneurial drive and ability to adapt to different sectors and clients. You will be speaking with clients across all sectors both private and public. 
  • Highly effective written presentation and closing skills

 

Immersive Labs’ growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

  • Inclusive - We support one another and celebrate each other’s successes
  • Driven - Continuously improving on who we are and what we do.
  • Agile - We adapt quickly to changens



What Immersive Labs offers:

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + volunteering days, birthday half day
  • Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, pension, health plan and more. 
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviours
  • Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms.
  • When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

 

Find out more at https://careers.immersivelabs.com

Level up cyber workforces around the world, click apply to find out more.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sales
Remote, UK

We’re growing at an exceptional rate and are looking for people to share in our exciting future.

Get supportive mentoring and onboarding to set you up for success.

We love a challenge and are quick to adapt

 

About Immersive Labs

Constantly evolving cyber risks are no longer the sole responsibility of technical teams. The capabilities of the entire workforce must now be enhanced to protect from, defend against and respond to attacks.    

Immersive Labs are the cyber workforce optimization experts. We equip, exercise and evidence the human cyber abilities of entire workforces, preparing organizations to counter the latest cyber threats. 

Our game-changing platform transforms the way people learn by continuously analyzing and enhancing their capabilities, engaging their curiosity and unleashing their potential with content  informed by real-world events and threats.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017 from a cargo container in Bristol, UK  we’ve grown to over 300 employees, and announced funding of more than $120 million. Our technology is already enabling organizations including KPMG, Sophos and Airbnb to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

Sales Development Manager

Immersive Labs is seeking a highly motivated and talented Sales Development Manager that will develop, coach, train and hire a highly driven team of individuals early in their careers to become world-class sales development professionals.  The Sales Development Team is one of the first interactions our prospective customers have with Immersive Labs, and is a key driver of our success.  

 

This is a highly visible role in the GTM team, reporting to our VP of Sales, Owen Coyne. You will have the opportunity to build and develop the SDR team, and be an integral part of their development and growth. We are eager to speak with you if you are one who leads by example and has an open, collaborative leadership style. 

 

If you have proven success in managing and building a team to achieve weekly, quarterly, and annual goals as well as a passion for marketing and sales alignment, this is the role for you! 

Your main responsibilities:

  • Hire, coach, and manage a team of Sales Development Representatives (SDRs) to master skills across sales development including cold calling, territory planning, positioning Immersive Labs (IL) solutions, outbound prospecting and business acumen. 
  • Manage day to day activities of SDR team including KPI attainment, development areas, live coaching, call statistics, conversions and pipeline build.
  • Have a maniacal focus on outcomes and metrics- everything from dials per day, conversion rates to opportunities, hand off to sales and close rates- with the aim to increase SDR productivity leading to increased qualified pipeline. 
  • Work closely with sales managers and account executives to ensure proper alignment on meeting quality, workflow (handoff process), development areas and promotion eligibility.

To be successful:

  • Management experience with a proven track record of hiring, retaining and developing a team
  • Experience working in and building an SDR/BDR team (closing experience preferred but not required)
  • Proficient with a modern Sales Tech stack (Salesforce, Salesloft, Zoom Info/DiscoverOrg, etc) 
  • Proven track record of goal achievement (as an IC/Team Lead/Manager) and managing KPIs for a sales team. 

Immersive Labs’ growth has been fueled by our values that underpin everything we do, here's how they relate to this role:

  • Inclusive - We are open-minded and respectful of our colleagues
  • Driven - Continuously improving on who we are and what we do
  • Agile - We manage ambiguity, making timely and effective decisions

 

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support.
  • Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, volunteering days, birthday half day
  • Save for the future with contribution matched 401K, and rewards and recognition for your successes
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviors
  • While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station.
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms.


Find out more at https://careers.immersivelabs.com

Level up your career with Immersive Labs. Apply now!

 



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sales
Boston, Massachusetts

Would you like to be immersed in a fast growing cyber SaaS business in Germany, but don't see a role for you? 

Following our phenomenal success launching in the UK in 2017 we are growing in Germany and across Europe and are looking for talented and ambitious individuals to join us on our journey!

If this sounds like you, and you want your next Sales role to be working in an award winning company on an innovative product, with a creative and dynamic team, defining a new category of Cyber Workforce Optimisation, get in touch and our recruitment team will call you for a chat.

About Immersive Labs

Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

Why Immersive Labs

Where we are now

Immersive Labs was founded in 2017 from a cargo container in Bristol, UK  we’ve grown to over 300 employees, and announced funding of more than $120 million. Our technology is already enabling organizations including KPMG, Sophos and Daimler to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Time off, flexible and remote working so you can work when is best for you, includes 30 days annual leave+ public holidays + 2 volunteering days and half day for your birthday
  • Look after your family and yourself with parental leave, mindfulness groups, critical illness cover, pension, health plan and more. 
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviours
  • Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms.
  • When you do visit the UK hub getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

Unlock your potential with Immersive Labs. Click apply or visit https://careers.immersivelabs.com to find out more. 

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sales
Germany

Would you like to be immersed in a fast growing cyber SaaS business in the US, but don't see a role for you? 

Following our phenomenal success launching in the US in 2019 we are growing in Boston and across the USA and are looking for talented and ambitious individuals to join us on our journey!

If this sounds like you, and you want your next Sales role to be working in an award winning company on an innovative product, with a creative and dynamic team, defining a new category of Cyber Workforce Optimisation, get in touch and our recruitment team will call you for a chat.

About Immersive Labs

Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

Why Immersive Labs

Where we are now

Immersive Labs was founded in 2017 from a cargo container in Bristol, UK  we’ve grown to over 300 employees, and announced funding of more than $120 million. Our technology is already enabling organizations including KPMG, Sophos and Airbnb to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support.
  • Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, 2 volunteering days and birthday half day
  • Save for the future with contribution matched 401K, and rewards and recognition for your successes
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviours
  • While most of the team are fully remote, when you do visit, our North American HQ is based in the centre of Boston, just a 10 minute walk from Back Bay train station.
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms.

Unlock your potential with Immersive Labs. Click apply or visit https://careers.immersivelabs.com to find out more. 

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sales
USA - Remote

We’re growing at an exceptional rate and are looking for people to share in our exciting future.

Get supportive mentoring and onboarding to set you up for success.

We love a challenge and are quick to adapt

 

About Immersive Labs

Constantly evolving cyber risks are no longer the sole responsibility of technical teams. The capabilities of the entire workforce must now be enhanced to protect from, defend against and respond to attacks.    

Immersive Labs are the cyber workforce optimization experts. We equip, exercise and evidence the human cyber abilities of entire workforces, preparing organizations to counter the latest cyber threats. 

Our game-changing platform transforms the way people learn by continuously analyzing and enhancing their capabilities, engaging their curiosity and unleashing their potential with content  informed by real-world events and threats.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017 from a cargo container in Bristol, UK  we’ve grown to over 300 employees, and announced funding of more than $120 million. Our technology is already enabling organizations including KPMG, Sophos and Airbnb to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

Sales Development Manager

Immersive Labs is seeking a highly motivated and talented Sales Development Manager that will develop, coach, train and hire a highly driven team of individuals early in their careers to become world-class sales development professionals.  The Sales Development Team is one of the first interactions our prospective customers have with Immersive Labs, and is a key driver of our success.  

 

This is a highly visible role in the GTM team, reporting to our VP of Sales, Owen Coyne. You will have the opportunity to build and develop the SDR team, and be an integral part of their development and growth. We are eager to speak with you if you are one who leads by example and has an open, collaborative leadership style. 

 

If you have proven success in managing and building a team to achieve weekly, quarterly, and annual goals as well as a passion for marketing and sales alignment, this is the role for you! 

Your main responsibilities:

  • Hire, coach, and manage a team of Sales Development Representatives (SDRs) to master skills across sales development including cold calling, territory planning, positioning Immersive Labs (IL) solutions, outbound prospecting and business acumen. 
  • Manage day to day activities of SDR team including KPI attainment, development areas, live coaching, call statistics, conversions and pipeline build.
  • Have a maniacal focus on outcomes and metrics- everything from dials per day, conversion rates to opportunities, hand off to sales and close rates- with the aim to increase SDR productivity leading to increased qualified pipeline. 
  • Work closely with sales managers and account executives to ensure proper alignment on meeting quality, workflow (handoff process), development areas and promotion eligibility.

To be successful:

  • Management experience with a proven track record of hiring, retaining and developing a team
  • Experience working in and building an SDR/BDR team (closing experience preferred but not required)
  • Proficient with a modern Sales Tech stack (Salesforce, Salesloft, Zoom Info/DiscoverOrg, etc) 
  • Proven track record of goal achievement (as an IC/Team Lead/Manager) and managing KPIs for a sales team. 

Immersive Labs’ growth has been fueled by our values that underpin everything we do, here's how they relate to this role:

  • Inclusive - We are open-minded and respectful of our colleagues
  • Driven - Continuously improving on who we are and what we do
  • Agile - We manage ambiguity, making timely and effective decisions

 

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support.
  • Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, volunteering days, birthday half day
  • Save for the future with contribution matched 401K, and rewards and recognition for your successes
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviors
  • While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station.
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms.


Find out more at https://careers.immersivelabs.com

Level up your career with Immersive Labs. Apply now!

 



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sales
Boston, Massachusetts

 

Join an inclusive team changing the face of cybersecurity.

 

We prepare businesses to counter the latest cyber threats by helping their people to develop powerful, practical cyber skills.

 

We're a game-changing team building a game-changing platform

 

About Immersive Labs

Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

 

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Since Immersive Labs was founded in 2017 from a cargo container in Bristol, UK we’ve grown to over 300 employees, and announced funding of more than $120 million. Our technology is already enabling organizations including KPMG, Sophos and Airbnb to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

 

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work. 



The opportunity

We’re looking for a Security Sales Engineer (Pre-Sales) to join our growing Sales Engineering team in the US. The Sales Engineer will work closely with our sales team in a technical pre-sales capacity to help solve real-world cyber security problems for prospective customers. 

You will be a critical part of the team, contributing to the sales process with large enterprise and government clients. The role has been opened due to our hyper growth which shows no sign of slowing down. 

You’ll identify and help define customer requirements and align our solutions’ offerings accordingly to drive value and secure the technical win.

 

Your main responsibilities (we're scaling fast, so these may change as we grow):

 

  • Maintain expert technical knowledge of Immersive Labs’ Cyber Workforce Optimization Platform and competitor technologies
  • Identify and help define prospective customers’ technical requirements / use-cases to align Immersive Lab’s technical and business value proposition 
  • Engage C-level executives, technical cyber security professionals, and major lines of business through delivering in-depth solution demonstrations and managing proof-of-concepts 
  • Act as a security advisor throughout the technical sales cycle by building cyber skills programs, facilitating crisis simulations, and measuring organizational risk
  • Partner with Sales to develop and execute strategy for securing the technical win for net new business as well as customer upsells you are engaged with
  • Immerse into cyber security community to remain informed of evolving threats, trends, and new technologies 
  • Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation
  • Exhibit Immersive Labs at conferences, security events, and on-site meetings

 

You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

  • Proficiency in IT fundamentals (computer hardware/software, databases, networking, security, and software development) 
  • Knowledge of information security concepts, domains, compliances, and standards
  • Hands-on experience with Windows & Linux operating systems, security tools (IDS, firewalls, anti-malware, SIEM), public cloud environments, etc
  • Experience leading technical presentations for both technical and non-technical audiences across all levels
  • A Bachelor’s degree in Computer Science, Information Security, Information Systems would be useful but equivalent work experience in the cybersecurity is equally desirable



Immersive Labs’ growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

  • Inclusive - We support one another and celebrate each other’s successes
  • Driven - We take ownership and pride in our work
  • Agile - We analyze our environment and consider different approaches



What Immersive Labs offers:

 

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:



  • Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support.
  • Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, 2 volunteering days and birthday half day
  • Save for the future with contribution matched 401K, and rewards and recognition for your successes
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviours
  • While most of the team are fully remote, when you do visit, our North American HQ is based in the centre of Boston, just a 10 minute walk from Back Bay train station.
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms.

 

Find out more at https://careers.immersivelabs.com 

 

Level up cyber workforces around the world, click apply to find out more.


What you can expect once you apply:

  • Our talent acquisition team review all applications received which can take up to two weeks to complete
  • If successful, you will receive an invite from a Talent Acquisition Partner to a screening interview which takes around 30 minutes to discuss the role, culture at Immersive Labs and your expertise in more detail.
  • If you progress from this step there will be X number of interviews involving X. Your Talent Acquisition Partner will outline each step when you get there
  • If at any point you are unsuccessful we will advise you. From application we do this via email and due to volumes we can not respond individually to every applicant. From 1st Interview onward, we endevour to call you with feedback.




We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sales
Massachusetts

Get supportive mentoring and onboarding to set you up for success.

We’re growing at an exceptional rate and are looking for people to share in our exciting future.

Join an agile team changing the face of cybersecurity.

About Immersive Labs

Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

https://www.immersivelabs.com/why-immersive-labs

Where we are now

Immersive Labs was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally and announced funding of more than £80 million. Our technology is already enabling organisations including KPMG, Sophos and the NHS to measure, map to risk, and optimise the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

The opportunity

We’re growing fast and need the very best Senior Customer Success Manager to join our Customer Success team.  You will ensure customers receive exceptional value from the Immersive Labs platform by understanding their needs and supporting their journey through workshops, and direct engagement. 

You will be responsible for ensuring high levels of satisfaction, driving adoption, expanding the use of Immersive Labs across customers’ organizations, and managing customer programs. Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your communication skills and ability to work with customers ranging from security personnel through CISOs and other key stakeholders will be key to your success. 

Customer success is one of the keys behind Immersive Labs rapid growth and we need you to proactively blend project management and account management to maximize net revenue retention and unlock upsell and cross-sell opportunities. 

Your main responsibilities:

  • Be the primary point of contact for designated accounts, serving as an advocate for customer needs to drive successful adoption and use of the Immersive Labs platform
  • Perform customer onboarding, health checks, develop materials and presentations to conduct business reviews and proactively alert customers of any impending issues
  • Engage with senior stakeholders to develop strategic business relationships
  • Collaborate with Product Management for product enhancement requests
  • Drive internal process improvement initiatives and help to organize and attend customer-focused events as necessary
  • Identify potential cross-sell/upsell opportunities within accounts
  • Manage and follow up on internal customer feedback processes
  • Use Gainsight and other relevant apps to comprehensively manage the customer relationship

To be successful:

  • Excellent verbal, written communication and interpersonal skills
  • Background in Cybersecurity, Risk Management or Consulting and an understanding of Customer Success within a SaaS environment.
  • Customer success or post-sales/pre-sales experience with expertise engaging and managing relationships with customers
  • Experience of project management with a proven track record of managing multiple projects to completion along with excellent planning and organizational skills
  • Ability to troubleshoot and solve customer issues independently

Immersive Labs’ growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

  • Inclusive - We support one another and celebrate each other’s successes
  • Driven - Continuously improving on who we are and what we do
  • Agile - Embracing organizational challenges

 

What Immersive Labs offer:

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave + volunteering days, birthday half day
  • Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, pension, health plan and more. 
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviours
  • Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from dance lessons, pottery painting and paper mask making, to movie nights and escape rooms.
  • When you do visit the UK hub, getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

Find out more at https://careers.immersivelabs.com

Level up cyber workforces around the world, click apply to find out more.

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Success
Bristol or Remote UK

We’re growing at an exceptional rate and are looking for people to share in our exciting future.

Get supportive mentoring and onboarding to set you up for success.

We love a challenge and are quick to adapt

 

About Immersive Labs

Constantly evolving cyber risks are no longer the sole responsibility of technical teams. The capabilities of the entire workforce must now be enhanced to protect from, defend against and respond to attacks.    

Immersive Labs are the cyber workforce optimization experts. We equip, exercise and evidence the human cyber abilities of entire workforces, preparing organizations to counter the latest cyber threats. 

Our game-changing platform transforms the way people learn by continuously analyzing and enhancing their capabilities, engaging their curiosity and unleashing their potential with content  informed by real-world events and threats.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017 from a cargo container in Bristol, UK  we’ve grown to over 300 employees, and announced funding of more than $120 million. Our technology is already enabling organizations including KPMG, Sophos and Airbnb to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.


The opportunity
We’re growing fast and need the very best Senior Customer Success Manager to join our Customer Success team in the East region.  You will ensure customers receive exceptional value from the Immersive Labs platform by understanding their needs and supporting their journey through workshops, and direct engagement. 

You will be responsible for ensuring high levels of satisfaction, driving adoption, expanding the use of Immersive Labs across customers’ organizations, and managing customer programs. Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. Your communication skills and ability to work with customers ranging from security personnel through CISOs and other key stakeholders will be key to your success. 

Customer success is one of the keys behind Immersive Labs rapid growth and we need you to proactively blend project management and account management to maximize net revenue retention and unlock upsell and cross-sell opportunities. 

Your main responsibilities:

  • Be the primary point of contact for designated accounts, serving as an advocate for customer needs to drive successful adoption and use of the Immersive Labs platform
  • Perform customer onboarding, health checks, develop materials and presentations to conduct business reviews and proactively alert customers of any impending issues
  • Engage with senior stakeholders to develop strategic business relationships
  • Drive internal process improvement initiatives and help to organize and attend customer-focused events as necessary
  • Identify potential cross-sell/upsell opportunities within accounts
  • Use Gainsight and other relevant apps to comprehensively manage the customer relationship

To be successful:

  • Experience of project management with a proven track record of managing multiple projects to completion along with excellent planning and organizational skills
  • Customer success or post-sales/pre-sales experience with expertise engaging and managing relationships with customers
  • Ability to troubleshoot and solve customer issues independently
  • Interest or background in Cybersecurity,  Risk Management or Consulting and an understanding of Customer Success within a SaaS environment.

What Immersive Labs offer:

Immersive Labs’ growth has been fueled by our values that underpin everything we do, here's how they relate to this role:

  • Inclusive - We are open-minded and respectful of our colleagues
  • Driven - Continuously improving on who we are and what we do
  • Agile - We manage ambiguity, making timely and effective decisions

 

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support.
  • Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, volunteering days, birthday half day
  • Save for the future with contribution matched 401K, and rewards and recognition for your successes
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviors
  • While most of the team are fully remote, when you do visit, our North American HQ is based in the center of Boston, just a 10 minute walk from Back Bay train station.
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms.

 

Find out more at https://careers.immersivelabs.com

Level up your career with Immersive Labs. Apply now!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Customer Success
Boston, MA / Remote