Go To Market

For Sales, Marketing and Customer Success, it’s all about delighting new and existing customers with our game-changing platform, and making sure the world knows our name. Learn more about the team here.

What we do

Take our platform to prospective customers and inspire existing customers to make the most of their licences.

Our Approach

Sales, Customer Success and Marketing
Led by Matt Knutsen, our astute CRO.

Benefits of the Team

You get to work directly with potential and existing customers, and flex your creative muscles in branding!

15 Jobs

Join an inclusive team changing the face of cybersecurity.

Be part of a progressive, open and productive workplace, where different opinions and beliefs are valued.

We’re growing at an exceptional rate and are looking for people to share in our exciting future.

 

About Immersive Labs

Immersive Labs are the cyber skill experts. We equip, exercise and evidence the cyber skills of entire workforces, preparing organisations to counter the latest cyber threats. Our game-changing platform transforms the way people learn by engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017. Since then we’ve grown to over 180 employees and announced funding of more than $45 million. Our technology is already helping over 250 enterprises, including security teams at KPMG, Sophos and Airbnb, to power up their cyber workforces.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The opportunity

As part of our rapid growth, you have the chance to be the first Account Based Marketing Manager (ABM) at Immersive Labs, joining a group of highly collaborative and driven marketers and reporting to Tarah our VP of Marketing based in Boston. 

You’ll work closely with the Go to market team to drive the development and execution of a measurable, high-impact Account Based Marketing strategy to successfully engage international target accounts, leading to the generation of qualified pipeline opportunities for the sales teams. 

Ideally you will have experience with ABM technologies (we use Terminus) and tactics to successfully engage enterprise accounts, generate pipelines and move them effectively through the buyer's journey. 

 It’s an exciting time to join as we rapidly grow, this is a chance to define and deliver ABM Campaigns and strategy as you see fit with lots of autonomy and opportunity to rapidly progress your career at an exciting scaleup in the cyber security & learning industry. 

 

Your main responsibilities:

  • Define ABM strategy and execution plans, encompassing multiple ABM tools and technologies.
  • Understand the buyers within enterprise accounts – pain points, demographics, and how they buy.
  • Partner with Demand Generation, SDR and Account Executive teams to develop a high touch marketing strategy with the goal of building and accelerating pipeline for Enterprise accounts.
  • Collaborate with cross-functional marketing teams on campaign concept, content requirements, buyer’s journey development, and digital marketing execution to ensure effectiveness execution.
  • Manage program budgets.
  • Analyze data to monitor the success of programs and optimize activities based on data-driven findings and present to leadership team

 

To be successful:

You’re a curious problem solver who has the ability to bring big ideas to life. You’re creative and scrappy but can navigate a large organization with ease. You’re agile and adaptable but work with precision to ensure we deliver top-notch prospect experiences. You also have:

  • Demonstrable experience in B2B Technology marketing, 
  • Track record of driving successful Global ABM campaigns
  • Expertise with CRM’s, marketing automation and ABM platforms (SFDC, Hubspot, Salesloft and Terminus)
  •  Effective project management skills; interpersonal, verbal and written communication skills
  •  Good analytical skills with an understanding of key metrics
  • Conflict management and problem-solving abilities
  • Attention to detail; and ability to manage deadlines in a dynamic, fast-paced work environment

Immersive Labs’ growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

  • Inclusive - A true team player - share success and knows how to involve others
  • Driven - Knows our customers/potential customers and sectors well, able to understand their needs in the context of Immersive Labs products
  • Agile - Keeps up to date with the very latest in tech and our industry. Is able to conceive and deliver unique solutions to challenges

 

What Immersive Labs offers:

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support.
  • Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, volunteering days, birthday off and a 4 year sabbatical. 
  • Save for the future with contribution matched 401K, and rewards and recognition for your successes
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviours
  • While most of the team are fully remote, when you do visit our North American HQ is based in the centre of Boston, just a 10 minute walk from Back Bay train station.
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms.

 

Find out more at https://careers.immersivelabs.com 

 

Unlock your potential with Immersive Labs. Click apply to find out more. 






Marketing
Boston or East Coast US - Remote

We're an optimistic, motivated and friendly bunch on the lookout for like-minded people.

Join an inclusive team changing the face of cybersecurity.

We love a challenge and are quick to adapt

 

About Immersive Labs

Immersive Labs are the cyber skill experts. We equip, exercise and evidence the cyber skills of entire workforces, preparing organisations to counter the latest cyber threats. Our game-changing platform transforms the way people learn by engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017. Since then we’ve grown to over 180 employees and announced funding of more than $45 million. Our technology is already helping over 200 enterprises, including security teams at KPMG, Sophos and the NHS, while around 2,500 labs are completed every single day.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The opportunity

This is a new opportunity to be the first Channel Account Manager for DACH at Immersive Labs, based in the Germany you will be responsible for recruiting new channel partners across the DACH region and supporting key sales functions, ensuring channel partners and you are successful. 

Working closely with our Senior Director of Channel you’ll need to be results driven, customer focused, technologically savvy and innovative at building internal relationships and external partnerships to attack the market with passion!

If you are intrigued by our culture and eager to work with a team of iterative, globally-based colleagues and excited about operating your own region in a fast growing company We will welcome your different points of view and appreciate your ideas and contributions.

 

Your main responsibilities:

  • Ensure consistency in terms of the company’s channel sales strategy & execution.
  • Collaborate with the sales team to support identification and recruitment of partners with experience in both enterprise and mid-market accounts.
  • Team with channel partners to build partner sourced pipeline and close deals (joint call out days, spiff, campaigns, etc.)
  • Work with assigned partners to generate prospective customers through channel campaigns and channel promotions and account mapping activities
  • Promotes renewals, up-sell and new sales opportunities within partner’s existing and competitive accounts.
  • Respond to partner requests and ensure sales alignment in partner end user opportunities
  • Track/monitor /support partner pipeline & deal registrations through SFDC
  • Sales & technical enablement of channel partners and distributors

 

To be successful:

  • Prior sales/channel experience within the security industry so you have the connections to succeed from day one. 
  • Ability to establish, strengthen, and maintain great relationships with senior leaders/stakeholders and current & prospective partners 
  • Confidence & track record building new partner/reseller relationships to expand 
  • Entrepreneurial drive and ability to sell/position creative solutions
  • Passion and ability to work in a team environment
  • Familiarity with SFDC would be an advantage
  • Ability to travel (when we can) within UK&I, Nordics, Benelux, and DACH 

 

What Immersive Labs offers:

  • We offer an extensive range of benefits, including enhanced parental leave, mindfulness groups, critical illness cover and more. 
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Informal or formal flexible working options, e.g. flexible start and finish times
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms.
  • This is a remote role based in the UK, when you do visit our office hub is in the centre of Bristol, just a 10 minute walk from the train station. We also offer season ticket loan, cycle to work scheme.

 

Find out more at https://www.immersivelabs.com/company/careers

 

Unlock your potential with Immersive Labs. Click apply to find out more. 



Sales
Hamburg, Germany - Remote

We're an optimistic, motivated and friendly bunch on the lookout for like-minded people.

Get on board with the fastest-growing cybersecurity company in the UK.

We love a challenge and are quick to adapt

 

About Immersive Labs

Immersive Labs are the cyber skill experts. We equip, exercise and evidence the cyber skills of entire workforces, preparing organisations to counter the latest cyber threats. Our game-changing platform transforms the way people learn by engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017. Since then we’ve grown to over 170 employees in our Bristol & Boston locations and announced funding of more than $45 million. Our technology is already helping over 150 enterprises, including security teams at KPMG, Sophos and the NHS, while around 2,500 labs are completed every single day.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The opportunity

This is a new opportunity to be the first Channel Account Manager for EMEA at Immersive Labs, based in the UK&I you will be responsible for recruiting new channel partners across EMEA and supporting key sales functions, ensuring channel partners and you are successful. 

Working closely with our Senior Director of Channel you’ll need to be results driven, customer focused, technologically savvy and innovative at building internal relationships and external partnerships to attack the market with passion!

If you are intrigued by our culture and eager to work with a team of iterative, globally-based colleagues and excited about operating your own region in a fast growing company We will welcome your different points of view and appreciate your ideas and contributions.

 

Your main responsibilities:

  • Ensure consistency in terms of the company’s channel sales strategy & execution.
  • Collaborate with the sales team to support identification and recruitment of partners with experience in both enterprise and mid-market accounts.
  • Team with channel partners to build partner sourced pipeline and close deals (joint call out days, spiff, campaigns, etc.)
  • Work with assigned partners to generate prospective customers through channel campaigns and channel promotions and account mapping activities
  • Promotes renewals, up-sell and new sales opportunities within partner’s existing and competitive accounts.
  • Respond to partner requests and ensure sales alignment in partner end user opportunities
  • Track/monitor /support partner pipeline & deal registrations through SFDC
  • Sales & technical enablement of channel partners and distributors

 

To be successful:

  • Prior sales/channel experience within the security industry so you have the connections to succeed from day one. 
  • Ability to establish, strengthen, and maintain great relationships with senior leaders/stakeholders and current & prospective partners 
  • Confidence & track record building new partner/reseller relationships to expand 
  • Entrepreneurial drive and ability to sell/position creative solutions
  • Passion and ability to work in a team environment
  • Familiarity with SFDC would be an advantage
  • Ability to travel (when we can) within UK&I, Nordics, Benelux, and DACH 

 

What Immersive Labs offers:

  • We offer an extensive range of benefits, including enhanced parental leave, mindfulness groups, critical illness cover and more. 
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Informal or formal flexible working options, e.g. flexible start and finish times
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms.
  • This is a remote role based in the UK, when you do visit our office hub is in the centre of Bristol, just a 10 minute walk from the train station. We also offer season ticket loan, cycle to work scheme.

 

Find out more at https://www.immersivelabs.com/company/careers

 

Unlock your potential with Immersive Labs. Click apply to find out more. 



Sales
UK&I Based - Remote

We’re growing at an exceptional rate and are looking for people to share in our exciting future.

Get supportive mentoring and onboarding to set you up for success.

We love a challenge and are quick to adapt

 

About Immersive Labs

Immersive Labs are the cyber skill experts. We equip, exercise and evidence the cyber skills of entire workforces, preparing organisations to counter the latest cyber threats. Our game-changing platform transforms the way people learn by engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/why-immersive-labs

Where we are now

Immersive Labs was founded in 2017. Since then we’ve grown to over 180 employees and announced funding of more than $45 million. Our technology is already helping over 150 enterprises, including security teams at KPMG, Sophos and Airbnb, to power up their cyber workforces.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

The opportunity

Due to our rapid growth in North America we’re looking for a Cyber Security Engineer to work closely with our central region sales team in a technical pre sales capacity and help solve challenging problems for clients. You’ll help customers understand the technical parts of our award-winning platform, engaging with senior stakeholders and end users to support product demo's proof of concepts, events and hackathons. 

To be successful you’ll need to know cyber security or ethical hacking inside out and be passionate about customer success or pre-sales. 

Your main responsibilities:

  • Engage with sales teams and partner with customers to understand their needs, define requirements and demo the technical aspects of the platform
  • Meet with prospective customers, to understand their technical requirements 
  • Plan and manage product proof of concept efforts
  • Drive user adoption across a variety of use cases 
  • Help upskill new staff on the technical aspects of the platform and on cyber security in general
  • Collaborate with the content team to produce multi-format content utilising various teaching methods; written, exercises, questions and gamification.

To be successful:

  • Experience in ethical hacking/pen testing, cyber security or threat intelligence 
  • Demonstrated success in a pre-sales or customer-facing role 
  • Exceptional written and verbal communication skills to collaborate with technical and non-technical personnel and clients.
  • Be able to use learning objectives to achieve understanding
  • Coding experience would be a plus (i.e. Python etc)

What Immersive Labs offers:

  • We offer an extensive range of benefits, including:
  • Healthcare & Dental,
  • 33 days holiday + birthday afternoon off and half a day to volunteer 
  • up to 12 weeks enhanced parental leave
  • 401K with employer contributions
  • mindfulness groups
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • This is a remote role, in addition to the above and to support you working from home we have regular weekly, monthly and quarterly online events we’re a sociable, tight-knit team. Our socials have included everything from archery games, to movie nights and escape rooms.

Find out more at https://www.immersivelabs.com/careers/

Level up your career with Immersive Labs. Apply now!

 

Sales
Remote - Chicago, Minneapolis, Dallas, Austin

Get on board with the fastest-growing cybersecurity company in the UK.

Be part of a high performing team with a supportive culture.

We’re growing at an exceptional rate and are looking for people to share in our exciting future.

 

About Immersive Labs

Immersive Labs are the cyber skill experts. We equip, exercise and evidence the cyber skills of entire workforces, preparing organizations to counter the latest cyber threats. Our game-changing platform transforms the way people learn by engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/platform-overview/

 

Where we are now

Immersive Labs was founded in 2017. Since then we’ve grown to over 150 employees and announced funding of more than $45 million. Our technology is already helping over 150 enterprises, including security teams at KPMG, Sophos and the NHS, while around 2,500 labs are completed every single day.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The opportunity.

This is an incredibly exciting opportunity to join a rapidly growing cyber security business. Not only is cyber security at the forefront of most businesses minds, but we offer a product that truly helps skill up the human side of organizations we work with to provide the first line of defence against a variety of cyber threats. You will sell a truly innovative product. 

You will develop new & existing business in an assigned territory of FTSE 100/250 accounts, drive engagement and build relationships with new prospects and existing customers. You could be located anywhere in the UK. .

As Enterprise Account Director you will partner closely with our Customer Success team to maintain current client business and our Pre-Sales Engineers to expand revenue in new and existing accounts, and will directly impact the future success of our business.  

 

Your main responsibilities:

You will have a genuine passion for our product and how they can help businesses level up the human capability of their cyber defense teams. Some of the key day to day activities to facilitate you closing future business are:

  • Solution selling while hunting upsell revenue is critical for this role
  • Leveraging marketing leads, technical resources, and channel/alliance partners as required
  • Target, educate, and persuade new customers to use the Immersive Labs platform in new and creative ways that benefit their business
  • Establish, strengthen, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Provide accurate weekly forecast report via the CRM (Salesforce)
  • Partner with customer success, marketing, and the wider sales team to drive new and existing revenue growth

 

To be Successful:

You will be a successful, experienced Enterprise Account Manager to drive growth in a defined set of new and existing FTSE 100/250 customers. 

  • Ability to travel extensively 
  • Experienced in a quota carrying sales role, software and/or SaaS sales to the FTSE 100/250
  • Selling into cyber security or information security market
  • BA/BS or equivalent combination of education and experience
  • Establishing, strengthening, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Use resources available to resolve technical challenges especially when you don’t know the answer 
  • Entrepreneurial drive and ability to sell creative solutions
  • Highly effective written presentation and closing skills

 

What Immersive Labs offers:

  • We offer an extensive range of benefits, including enhanced parental leave, mindfulness groups, critical illness cover, travel insurance, and more. 
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Informal or formal flexible working options, e.g. flexible start and finish times, 
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms.
  • Getting to the office is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer season ticket loan, cycle to work scheme and travel insurance.

Find out more at https://www.immersivelabs.com/careers/ 

Unlock your potential with Immersive Labs. Click apply to find out more.

 

 

Sales
UK based Remote - London, Bristol, Manchester

You will be covering the Canada East region, full details are outlined below.

Be part of a progressive, open, and productive workplace, where different viewpoints and beliefs are valued.

We prepare businesses to counter the latest cyber threats by helping their people to develop powerful, practical cyber skills.

We’re all about agility, and always look for flexible, innovative responses to change.

 

About Immersive Labs

Immersive Labs are the cyber skill experts. We equip, exercise, and evidence the cyber skills of entire workforces, preparing organizations to counter the latest cyber threats. Our game-changing platform transforms the way people learn by engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017. Since then we’ve grown to over 150 employees in the North America and UK locations.

We have recently announced funding of more than $45 million, led by Summit Partners and Goldman Sachs. Our technology is already helping over 150 enterprises, including security teams at KPMG, Sophos, and Airbnb, to power up their cyber workforces.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.


The opportunity 

This is an incredibly exciting opportunity to join a rapidly growing cyber security business. Not only is cyber security at the forefront of most businesses minds, but we offer a product that truly helps skill up the human side of organizations we work with to provide the first line of defense against a variety of cyber threats. You will sell a truly innovative product. 

You will cover sales in Canada East. You can be located anywhere in this region but ideally you will be based in Toronto or Ottawa.

This role will work closely with our Customer Success team to maintain current client business and our Pre-Sales Engineers to expand revenue in new and existing accounts, and will directly impact the future success of our business.  


Your main responsibilities:

You will have a genuine passion for our product and how they can help businesses level up the human capability of their cyber defense teams. Some of the key day to day activities to facilitate you closing future business are:

  • Solution selling while hunting upsell revenue is critical for this role
  • Leveraging marketing leads, technical resources, and channel/alliance partners as required
  • Target, educate, and persuade new customers to use the Immersive Labs platform in new and creative ways that benefit their business
  • Establish, strengthen, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Provide accurate weekly forecast report via the CRM (Salesforce)
  • Partner with customer success, marketing and the wider sales team to drive new and existing revenue growth

To be successful:

You will be a successful, experienced Enterprise Account Manager to drive growth in a defined set of new and existing F500 customers. 

  • Ability to travel extensively 
  • Experienced in a quota carrying sales role, software and/or SaaS sales to the Fortune 500/Global 1000
  • Selling into cyber security or information security market
  • BA/BS or equivalent combination of education and experience
  • Establishing, strengthening, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Use resources available to resolve technical challenges especially when you don’t know the answer 
  • Entrepreneurial drive and ability to sell creative solutions
  • Highly effective written presentation and closing skills


What Immersive Labs offers:

  • We offer an extensive range of benefits, including Healthcare & Dental, 33 days holiday, up to 12 weeks enhanced parental leave, 401K, mindfulness groups
  • Our office benefits are designed to make every workday great. These include teas, coffee, water, soft drinks, free fruit, and Friday afternoon drinks to end your week in style.
  • This is a remote role but when you do visit getting to the office is easy: we’re based in the center of Boston, just a 10 minute walk from Back Bay train station, and offer commuting benefits, interest-free travel loan and travel insurance to help with the cost of commuting
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • We’re a sociable, tight-knit team with monthly socials, sports clubs, and quarterly parties. Our socials have included everything from archery games, to movie nights and escape rooms.

Find out more at https://www.immersivelabs.com/company/careers

Level up cyber workforces around the world, click apply to find out more.

Sales
Canada East, Toronto, Ottawa, Montreal, Ontario - Remote

You will be covering the Mid-Atlantic territory, full details are outlined below.

Be part of a progressive, open, and productive workplace, where different viewpoints and beliefs are valued.

We prepare businesses to counter the latest cyber threats by helping their people to develop powerful, practical cyber skills.

We’re all about agility, and always look for flexible, innovative responses to change.

 

About Immersive Labs

Immersive Labs are the cyber skill experts. We equip, exercise, and evidence the cyber skills of entire workforces, preparing organizations to counter the latest cyber threats. Our game-changing platform transforms the way people learn by engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017. Since then we’ve grown to over 170 employees and have launched in the United States.

We have funding of more than $45 million, led by Summit Partners and Goldman Sachs. Our technology is already helping over 150 enterprises, including security teams at KPMG, Sophos and Airbnb, to power up their cyber workforces.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.



The opportunity 

This is an incredibly exciting opportunity to join a rapidly growing cyber security business. Not only is cyber security at the forefront of most businesses minds, but we offer a product that truly helps skill up the human side of organizations we work with to provide the first line of defense against a variety of cyber threats. You will sell a truly innovative product. 

You will cover sales in Pennsylvania, Virginia, Maryland, Washington DC, Delaware, and West Virginia. You can be located in any of these states but will ideally be located in South Washington DC.

This role will work closely with our Customer Success team to maintain current client business and our Pre-Sales Engineers to expand revenue in new and existing accounts, and will directly impact the future success of our business.  


Your main responsibilities:

You will have a genuine passion for our product and how they can help businesses level up the human capability of their cyber defense teams. Some of the key day to day activities to facilitate you closing future business are:

  • Solution selling while hunting upsell revenue is critical for this role
  • Leveraging marketing leads, technical resources, and channel/alliance partners as required
  • Target, educate, and persuade new customers to use the Immersive Labs platform in new and creative ways that benefit their business
  • Establish, strengthen, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Provide accurate weekly forecast report via the CRM (Salesforce)
  • Partner with customer success, marketing and the wider sales team to drive new and existing revenue growth

To be successful:

You will be a successful, experienced Enterprise Account Manager to drive growth in a defined set of new and existing F500 customers. 

  • Ability to travel extensively 
  • Experienced in a quota carrying sales role, software and/or SaaS sales to the Fortune 500/Global 1000
  • Selling into cyber security or information security market
  • BA/BS or equivalent combination of education and experience
  • Establishing, strengthening, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Use resources available to resolve technical challenges especially when you don’t know the answer 
  • Entrepreneurial drive and ability to sell creative solutions
  • Highly effective written presentation and closing skills


What Immersive Labs offers:

  • We offer an extensive range of benefits, including; Healthcare & Dental, 33 days holiday, up to 12 weeks enhanced parental leave, and 401K.
  • This is a remote position, however when you do visit our Boston office we’re based in the center of Boston, just a 10 minute walk from Back Bay train station
  • Fully paid travel costs incurred and travel insurance for you and any dependents to help with the cost of travelling
  • Career and learning development through the platform and our ‘Learn Anything’ fund  and mindfulness groups
  • We’re a sociable, tight-knit team with monthly socials, sports clubs, and quarterly parties. Our socials have included everything from archery games, to movie nights and escape rooms.

Find out more at https://www.immersivelabs.com/company/careers

Level up cyber workforces around the world, click apply to find out more.

Sales
Mid Atlantic, West Virgina, Virginia, Washington DC - Remote

You will be covering the North Mid-Atlantic territory, full details are outlined below.

Be part of a progressive, open, and productive workplace, where different viewpoints and beliefs are valued.

We prepare businesses to counter the latest cyber threats by helping their people to develop powerful, practical cyber skills.

We’re all about agility, and always look for flexible, innovative responses to change.

 

About Immersive Labs

Immersive Labs are the cyber skill experts. We equip, exercise, and evidence the cyber skills of entire workforces, preparing organizations to counter the latest cyber threats. Our game-changing platform transforms the way people learn by engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017. Since then we’ve grown to over 170 employees and have launched in the United States.

We have funding of more than $45 million, led by Summit Partners and Goldman Sachs. Our technology is already helping over 150 enterprises, including security teams at KPMG, Sophos and Airbnb, to power up their cyber workforces.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The opportunity 

This is an incredibly exciting opportunity to join a rapidly growing cyber security business. Not only is cyber security at the forefront of most businesses minds, but we offer a product that truly helps skill up the human side of organizations we work with to provide the first line of defense against a variety of cyber threats. You will sell a truly innovative product. 

You will cover sales in Pennsylvania, North Philadelphia, Wilmington, Delaware, Maryland. You can be located in any of these states but will ideally be located in North Philadelphia or Wilmington.

This role will work closely with our Customer Success team to maintain current client business and our Pre-Sales Engineers to expand revenue in new and existing accounts, and will directly impact the future success of our business.  


Your main responsibilities:

You will have a genuine passion for our product and how they can help businesses level up the human capability of their cyber defense teams. Some of the key day to day activities to facilitate you closing future business are:

  • Solution selling while hunting upsell revenue is critical for this role
  • Leveraging marketing leads, technical resources, and channel/alliance partners as required
  • Target, educate, and persuade new customers to use the Immersive Labs platform in new and creative ways that benefit their business
  • Establish, strengthen, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Provide accurate weekly forecast report via the CRM (Salesforce)
  • Partner with customer success, marketing and the wider sales team to drive new and existing revenue growth

To be successful:

You will be a successful, experienced Enterprise Account Manager to drive growth in a defined set of new and existing F500 customers. 

  • Ability to travel extensively 
  • Experienced in a quota carrying sales role, software and/or SaaS sales to the Fortune 500/Global 1000
  • Selling into cyber security or information security market
  • BA/BS or equivalent combination of education and experience
  • Establishing, strengthening, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Use resources available to resolve technical challenges especially when you don’t know the answer 
  • Entrepreneurial drive and ability to sell creative solutions
  • Highly effective written presentation and closing skills


What Immersive Labs offers:

  • We offer an extensive range of benefits, including; Healthcare & Dental, 33 days holiday, up to 12 weeks enhanced parental leave, and 401K.
  • This is a remote position, however when you do visit our Boston office we’re based in the center of Boston, just a 10 minute walk from Back Bay train station
  • Fully paid travel costs incurred and travel insurance for you and any dependents to help with the cost of travelling
  • Career and learning development through the platform and our ‘Learn Anything’ fund  and mindfulness groups
  • We’re a sociable, tight-knit team with monthly socials, sports clubs, and quarterly parties. Our socials have included everything from archery games, to movie nights and escape rooms.

Find out more at https://www.immersivelabs.com/company/careers

Level up cyber workforces around the world, click apply to find out more.

 

Sales
Pennsylvania, North Philadelphia, Wilmington, Delaware, Maryland- Remote

You will be covering the NY Metro territory, full details are outlined below.

Be part of a progressive, open, and productive workplace, where different viewpoints and beliefs are valued.

We prepare businesses to counter the latest cyber threats by helping their people to develop powerful, practical cyber skills.

We’re all about agility, and always look for flexible, innovative responses to change.

 

About Immersive Labs

Immersive Labs are the cyber skill experts. We equip, exercise, and evidence the cyber skills of entire workforces, preparing organizations to counter the latest cyber threats. Our game-changing platform transforms the way people learn by engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017. Since then we’ve grown to over 180 employees and in 2019 we launched our first office in the United States.

We have recently announced funding of more than $45 million, led by Summit Partners and Goldman Sachs. Our technology is already helping over 150 enterprises, including security teams at KPMG, Sophos, and Airbnb, to power up their cyber workforces.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.


The opportunity 

This is an incredibly exciting opportunity to join a rapidly growing cyber security business. Not only is cyber security at the forefront of most businesses minds, but we offer a product that truly helps skill up the human side of organizations we work with to provide the first line of defense against a variety of cyber threats. You will sell a truly innovative product. 

You will cover sales in New York and New Jersey. You can be located in any of these states.

This role will work closely with our Customer Success team to maintain current client business and our Pre-Sales Engineers to expand revenue in new and existing accounts, and will directly impact the future success of our business.  


Your main responsibilities:

You will have a genuine passion for our product and how they can help businesses level up the human capability of their cyber defense teams. Some of the key day to day activities to facilitate you closing future business are:

  • Solution selling while hunting upsell revenue is critical for this role
  • Leveraging marketing leads, technical resources, and channel/alliance partners as required
  • Target, educate, and persuade new customers to use the Immersive Labs platform in new and creative ways that benefit their business
  • Establish, strengthen, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Provide accurate weekly forecast report via the CRM (Salesforce)
  • Partner with customer success, marketing and the wider sales team to drive new and existing revenue growth

To be successful:

You will be a successful, experienced Enterprise Account Manager to drive growth in a defined set of new and existing F500 customers. 

  • Ability to travel extensively 
  • Experienced in a quota carrying sales role, software and/or SaaS sales to the Fortune 500/Global 1000
  • Selling into cyber security or information security market
  • BA/BS or equivalent combination of education and experience
  • Establishing, strengthening, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Use resources available to resolve technical challenges especially when you don’t know the answer 
  • Entrepreneurial drive and ability to sell creative solutions
  • Highly effective written presentation and closing skills


What Immersive Labs offers:

  • We offer an extensive range of benefits, including; Healthcare & Dental, 33 days holiday, up to 12 weeks enhanced parental leave, and 401K.
  • This is a remote position, however when you do visit our Boston office we’re based in the center of Boston, just a 10 minute walk from Back Bay train station
  • Career and learning development through the platform and our ‘Learn Anything’ fund  and mindfulness groups
  • We’re a sociable, tight-knit team with monthly socials, sports clubs, and quarterly parties. Our socials have included everything from archery games, to movie nights and escape rooms.

Find out more at https://www.immersivelabs.com/company/careers

Level up cyber workforces around the world, click apply to find out more.

 

 

Sales
New York (NY) - Remote

You will be covering the Federal - Department of Defense (DoD) territory, full details are outlined below.

Be part of a progressive, open, and productive workplace, where different viewpoints and beliefs are valued.

We prepare businesses to counter the latest cyber threats by helping their people to develop powerful, practical cyber skills.

We’re all about agility, and always look for flexible, innovative responses to change.

 

About Immersive Labs

Immersive Labs are the cyber skill experts. We equip, exercise, and evidence the cyber skills of entire workforces, preparing organizations to counter the latest cyber threats. Our game-changing platform transforms the way people learn by engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017. Since then we’ve grown to over 180 employees and launched in the US in 2019. 

We have recently announced funding of more than $45 million, led by Summit Partners and Goldman Sachs. Our technology is already helping over 100 enterprises, including security teams at KPMG, Sophos, and Airbnb, to power up their cyber workforces.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.


The opportunity 

This is an incredibly exciting opportunity to join a rapidly growing cyber security business. Not only is cyber security at the forefront of most businesses minds, but we offer a product that truly helps skill up the human side of organizations we work with to provide the first line of defense against a variety of cyber threats. You will sell a truly innovative product. 

You will cover sales for the DoD. You can be located in any state where there is a major HQ for the DoD, ideally in Washington DC.

This role will work closely with our Customer Success team to maintain current client business and our Pre-Sales Engineers to expand revenue in new and existing accounts, and will directly impact the future success of our business.  


Your main responsibilities:

You will have a genuine passion for our product and how they can help businesses level up the human capability of their cyber defense teams. Some of the key day to day activities to facilitate you closing future business are:

  • Solution selling while hunting upsell revenue is critical for this role
  • Leveraging marketing leads, technical resources, and channel/alliance partners as required
  • Target, educate, and persuade new customers to use the Immersive Labs platform in new and creative ways that benefit their business
  • Establish, strengthen, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Provide accurate weekly forecast report via the CRM (Salesforce)
  • Partner with customer success, marketing and the wider sales team to drive new and existing revenue growth

To be successful:

You will be a successful, experienced Enterprise Account Manager to drive growth in a defined set of new and existing F500 customers. 

  • Ability to travel extensively 
  • Experienced in a quota carrying sales role, software and/or SaaS sales to the Fortune 500/Global 1000
  • Selling into cyber security or information security market
  • BA/BS or equivalent combination of education and experience
  • Establishing, strengthening, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Use resources available to resolve technical challenges especially when you don’t know the answer 
  • Entrepreneurial drive and ability to sell creative solutions
  • Highly effective written presentation and closing skills


What Immersive Labs offers:

  • We offer an extensive range of benefits, including; Healthcare & Dental, 33 days holiday, up to 12 weeks enhanced parental leave, and 401K.
  • This is a remote position, however when you do visit our Boston office we’re based in the center of Boston, just a 10 minute walk from Back Bay train station
  • Career and learning development through the platform and our ‘Learn Anything’ fund  and mindfulness groups
  • We’re a sociable, tight-knit team with monthly socials, sports clubs, and quarterly parties. Our socials have included everything from archery games, to movie nights and escape rooms.

Find out more at https://www.immersivelabs.com/company/careers

Level up cyber workforces around the world, click apply to find out more.

Sales
Washington DC - Remote

You will be covering the Great Lakes East Region, full details are outlined below.

Be part of a progressive, open, and productive workplace, where different viewpoints and beliefs are valued.

We prepare businesses to counter the latest cyber threats by helping their people to develop powerful, practical cyber skills.

We’re all about agility, and always look for flexible, innovative responses to change.

 

About Immersive Labs

Immersive Labs are the cyber skill experts. We equip, exercise, and evidence the cyber skills of entire workforces, preparing organizations to counter the latest cyber threats. Our game-changing platform transforms the way people learn by engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/why-immersive-labs

 

Where we are now

Immersive Labs was founded in 2017. Since then we’ve grown to over 180 employees in the North America and UK locations.

We have recently announced funding of more than $45 million, led by Summit Partners and Goldman Sachs. Our technology is already helping over 250 enterprises, including security teams at KPMG, Sophos, and Airbnb, to power up their cyber workforces.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.


The opportunity 

This is an incredibly exciting opportunity to join a rapidly growing cyber security business. Not only is cyber security at the forefront of most businesses minds, but we offer a product that truly helps skill up the human side of organizations we work with to provide the first line of defense against a variety of cyber threats. You will sell a truly innovative product. 

You will cover sales in Great Lakes East. You can be located anywhere in this region but ideally you will be based in Michigan, Ohio or Kentucky.

This role will work closely with our Customer Success team to maintain current client business and our Pre-Sales Engineers to expand revenue in new and existing accounts, and will directly impact the future success of our business.  


Your main responsibilities:

You will have a genuine passion for our product and how they can help businesses level up the human capability of their cyber defense teams. Some of the key day to day activities to facilitate you closing future business are:

  • Solution selling while hunting upsell revenue is critical for this role
  • Leveraging marketing leads, technical resources, and channel/alliance partners as required
  • Target, educate, and persuade new customers to use the Immersive Labs platform in new and creative ways that benefit their business
  • Establish, strengthen, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Provide accurate weekly forecast report via the CRM (Salesforce)
  • Partner with customer success, marketing and the wider sales team to drive new and existing revenue growth

To be successful:

You will be a successful, experienced Enterprise Account Manager to drive growth in a defined set of new and existing F500 customers. 

  • Ability to travel extensively 
  • Experienced in a quota carrying sales role, software and/or SaaS sales to the Fortune 500/Global 1000
  • Selling into cyber security or information security market
  • BA/BS or equivalent combination of education and experience
  • Establishing, strengthening, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Use resources available to resolve technical challenges especially when you don’t know the answer 
  • Entrepreneurial drive and ability to sell creative solutions
  • Highly effective written presentation and closing skills


What Immersive Labs offers:

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support.
  • Time off, flexible and remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, volunteering days, birthday off and a 4 year sabbatical. 
  • Save for the future with contribution matched 401K, and rewards and recognition for your successes
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviours
  • While most of the team are fully remote, when you do visit our North American HQ is based in the centre of Boston, just a 10 minute walk from Back Bay train station.
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms.


Find out more at https://careers.immersivelabs.com

Level up cyber workforces around the world, click apply to find out more.

 

Sales
Michigan, Ohio, Kentucky - Remote

Get on board with the fastest-growing cybersecurity company in the UK.

Be part of a high performing team with a supportive culture.

We’re growing at an exceptional rate and are looking for people to share in our exciting future.

 

About Immersive Labs

Immersive Labs are the cyber skill experts. We equip, exercise and evidence the cyber skills of entire workforces, preparing organizations to counter the latest cyber threats. Our game-changing platform transforms the way people learn by engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/platform-overview/

 

Where we are now

Immersive Labs was founded in 2017. Since then we’ve grown to over 150 employees and announced funding of more than $45 million. Our technology is already helping over 150 enterprises, including security teams at KPMG, Sophos and the NHS, while around 2,500 labs are completed every single day.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The opportunity.

This is an incredibly exciting opportunity to join a rapidly growing cyber security business. Not only is cyber security at the forefront of most businesses minds, but we offer a product that truly helps skill up the human side of organizations we work with to provide the first line of defence against a variety of cyber threats. You will sell a truly innovative product. 

You will develop new & existing business in an assigned territory of FTSE 100/250 accounts, drive engagement and build relationships with new prospects and existing customers. You could be located anywhere in the UK. .

As Enterprise Account Manager you will partner closely with our Customer Success team to maintain current client business and our Pre-Sales Engineers to expand revenue in new and existing accounts, and will directly impact the future success of our business.  

 

Your main responsibilities:

You will have a genuine passion for our product and how they can help businesses level up the human capability of their cyber defense teams. Some of the key day to day activities to facilitate you closing future business are:

  • Solution selling while hunting upsell revenue is critical for this role
  • Leveraging marketing leads, technical resources, and channel/alliance partners as required
  • Target, educate, and persuade new customers to use the Immersive Labs platform in new and creative ways that benefit their business
  • Establish, strengthen, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Provide accurate weekly forecast report via the CRM (Salesforce)
  • Partner with customer success, marketing, and the wider sales team to drive new and existing revenue growth

 

To be Successful:

You will be a successful, experienced Enterprise Account Manager to drive growth in a defined set of new and existing FTSE 100/250 customers. 

  • Ability to travel extensively 
  • Experienced in a quota carrying sales role, software and/or SaaS sales to the FTSE 100/250
  • Selling into cyber security or information security market
  • BA/BS or equivalent combination of education and experience
  • Establishing, strengthening, and maintain relationships with decision-makers at the senior executive level for current clients and prospects
  • Use resources available to resolve technical challenges especially when you don’t know the answer 
  • Entrepreneurial drive and ability to sell creative solutions
  • Highly effective written presentation and closing skills

 

What Immersive Labs offers:

  • We offer an extensive range of benefits, including enhanced parental leave, mindfulness groups, critical illness cover, travel insurance, and more. 
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Informal or formal flexible working options, e.g. flexible start and finish times, 
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms.
  • Getting to the office is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer season ticket loan, cycle to work scheme and travel insurance.

Find out more at https://www.immersivelabs.com/careers/ 

Unlock your potential with Immersive Labs. Click apply to find out more.

 

 

Sales
Bristol, London, Manchester, UK Remote

Join an inclusive team changing the face of cybersecurity.

We prepare businesses to counter the latest cyber threats by helping their people to develop powerful, practical cyber skills.

We're welcoming new people to the team every week to keep up with our exceptional growth.

 

About Immersive Labs

Immersive Labs are the cyber skill experts. We equip, exercise and evidence the cyber skills of entire workforces, preparing organizations to counter the latest cyber threats. Our game-changing platform transforms the way people learn by engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/platform-overview/

 

Where we are now

Immersive Labs was founded in 2017. Since then we’ve grown to over 150 employees and launched in the United states in 2019. 

We have announced funding of more than $45 million, led by Summit Partners and Goldman Sachs. Our technology is already helping over 200 enterprises, including security teams at KPMG, Sophos and Airbnb, to power up their cyber workforces.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The opportunity

We’re growing fast and need the very best Senior Customer Success Manager to be the first West Coast member of our North American Customer Success Team. You will ensure customers receive exceptional value from the Immersive Labs platform by understanding their needs and supporting their journey through workshops, and direct engagement

You will be responsible for ensuring high levels of satisfaction, driving adoption, expanding the use of Immersive Labs across customers’ organizations, and managing customer programs. You will also engage with cross-functional teams to successfully manage and resolve all issues affecting your customers. Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. 

You will have great communication skills with the ability to work with customers ranging from security personnel through CISOs and other key stakeholders.

The Customer Success team works closely with Sales, Marketing, Product, Content, and Technical teams to deliver solutions that simultaneously delight the customer and provide a foundation for business growth. Customer Success is one of the key driving forces behind Immersive Labs rapid growth and we’re looking for highly energetic and proactive people to help maximize our net retention and unlock upsells/cross-sell opportunities. 

  

Your main responsibilities:

  • Be the primary point of contact for designated accounts, serving as an advocate for customer needs to drive success
  • Support our customers and partners in their efforts to successfully use and adopt Immersive Labs
  • Perform customer onboarding, health checks, conduct business reviews, and proactively alert customers of any impending issues
  • Work with sales to identify any renewal concerns or upsell opportunities
  • Engage with senior stakeholders to develop strategic business relationships and present to the C-Suite executives for business review
  • Collaborate with Product Management for product enhancement requests
  • Mentor customers and team members on best practices for issue avoidance and resolution
  • Perform strategic analysis of customer portfolios for customers
  • Set follow-up actions and provide regular updates on the status of active issues to all stakeholders (internal and external)
  • Manage customers issues and satisfaction like a continuous project
  • Use Gainsight and other relevant apps to comprehensively manage the customer relationship
  • Help to organise and attend customer-focused events as necessary

 

To be successful:

  • Strong verbal, written, and interpersonal skills, as well as excellent planning and organizational skills
  • 7+ years experience in post-sales/pre-sales with proven expertise in engaging with customers and sales teams
  • Experience in program and/or project management with a proven track record of managing multiple projects to completion
  • Ability to troubleshoot and solve customer issues independently
  • Leadership qualities to drive customer solutions
  • Security or risk management experience preferred
  • Desirable to have worked within a technology-based environment, preferably SaaS

 

What Immersive Labs offers:

  • We offer an extensive range of benefits, including Healthcare & Dental, 33 days holiday, up to 12 weeks enhanced parental leave, 401K, mindfulness groups to name a few
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • This role is fully remote based on the West Coast, to support west coast and APAC clients
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from archery games, to movie nights and escape rooms.

Find out more at https://www.immersivelabs.com/careers/

Level up cyber workforces around the world, click apply to find out more.

 

 

Customer Success
West Coast, California, San Francisco, LA

Join an inclusive team changing the face of cybersecurity.

We prepare businesses to counter the latest cyber threats by helping their people to develop powerful, practical cyber skills.

We're welcoming new people to the team every week to keep up with our exceptional growth.

 

About Immersive Labs

Immersive Labs are the cyber skill experts. We equip, exercise and evidence the cyber skills of entire workforces, preparing organizations to counter the latest cyber threats. Our game-changing platform transforms the way people learn by engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/platform-overview/

 

Where we are now

Immersive Labs was founded in 2017. Since then we’ve grown to over 150 employees and launched in the United states in 2019. 

We have announced funding of more than $45 million, led by Summit Partners and Goldman Sachs. Our technology is already helping over 200 enterprises, including security teams at KPMG, Sophos and Airbnb, to power up their cyber workforces.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

 

The opportunity

We’re growing fast and need the very best Senior Customer Success Manager to be the first West Coast member of our North American Customer Success Team. You will ensure customers receive exceptional value from the Immersive Labs platform by understanding their needs and supporting their journey through workshops, and direct engagement

You will be responsible for ensuring high levels of satisfaction, driving adoption, expanding the use of Immersive Labs across customers’ organizations, and managing customer programs. You will also engage with cross-functional teams to successfully manage and resolve all issues affecting your customers. Your ability to organize, follow up, and be proactive about customer issues will provide continuous improvements to your customer’s satisfaction levels. 

You will have great communication skills with the ability to work with customers ranging from security personnel through CISOs and other key stakeholders.

The Customer Success team works closely with Sales, Marketing, Product, Content, and Technical teams to deliver solutions that simultaneously delight the customer and provide a foundation for business growth. Customer Success is one of the key driving forces behind Immersive Labs rapid growth and we’re looking for highly energetic and proactive people to help maximize our net retention and unlock upsells/cross-sell opportunities. 

  

Your main responsibilities:

  • Be the primary point of contact for designated accounts, serving as an advocate for customer needs to drive success
  • Support our customers and partners in their efforts to successfully use and adopt Immersive Labs
  • Perform customer onboarding, health checks, conduct business reviews, and proactively alert customers of any impending issues
  • Work with sales to identify any renewal concerns or upsell opportunities
  • Engage with senior stakeholders to develop strategic business relationships and present to the C-Suite executives for business review
  • Collaborate with Product Management for product enhancement requests
  • Mentor customers and team members on best practices for issue avoidance and resolution
  • Perform strategic analysis of customer portfolios for customers
  • Set follow-up actions and provide regular updates on the status of active issues to all stakeholders (internal and external)
  • Manage customers issues and satisfaction like a continuous project
  • Use Gainsight and other relevant apps to comprehensively manage the customer relationship
  • Help to organise and attend customer-focused events as necessary

 

To be successful:

  • Strong verbal, written, and interpersonal skills, as well as excellent planning and organizational skills
  • 7+ years experience in post-sales/pre-sales with proven expertise in engaging with customers and sales teams
  • Experience in program and/or project management with a proven track record of managing multiple projects to completion
  • Ability to troubleshoot and solve customer issues independently
  • Leadership qualities to drive customer solutions
  • Security or risk management experience preferred
  • Desirable to have worked within a technology-based environment, preferably SaaS

 

What Immersive Labs offers:

  • We offer an extensive range of benefits, including Healthcare & Dental, 33 days holiday, up to 12 weeks enhanced parental leave, 401K, mindfulness groups to name a few
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • This role is fully remote based on the West Coast, to support west coast and APAC clients
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from archery games, to movie nights and escape rooms.

Find out more at https://www.immersivelabs.com/careers/

Level up cyber workforces around the world, click apply to find out more.

 

 

Customer Success
Denver, Colorado, Seattle, Salt Lake City, Los Angeles, San Francisco

We’re growing at an exceptional rate and are looking for people to share in our exciting future.

Get supportive mentoring and onboarding to set you up for success.

We love a challenge and are quick to adapt

 

About Immersive Labs

Immersive Labs are the cyber skill experts. We equip, exercise and evidence the cyber skills of entire workforces, preparing organisations to counter the latest cyber threats. Our game-changing platform transforms the way people learn by engaging their curiosity and unleashing their potential with content informed by real-world events and threats.

https://www.immersivelabs.com/why-immersive-labs

Where we are now

Immersive Labs was founded in 2017. Since then we’ve grown to over 180 employees and announced funding of more than $45 million. Our technology is already helping over 150 enterprises, including security teams at KPMG, Sophos and Airbnb, to power up their cyber workforces.

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

The opportunity

Due to our rapid growth in North America we’re looking for a Cyber Security Engineer to work closely with our central region sales team in a technical pre sales capacity and help solve challenging problems for clients. You’ll help customers understand the technical parts of our award-winning platform, engaging with senior stakeholders and end users to support product demo's proof of concepts, events and hackathons. 

To be successful you’ll need to know cyber security or ethical hacking inside out and be passionate about customer success or pre-sales. 

Your main responsibilities:

  • Engage with sales teams and partner with customers to understand their needs, define requirements and demo the technical aspects of the platform
  • Meet with prospective customers, to understand their technical requirements 
  • Plan and manage product proof of concept efforts
  • Drive user adoption across a variety of use cases 
  • Help upskill new staff on the technical aspects of the platform and on cyber security in general
  • Collaborate with the content team to produce multi-format content utilising various teaching methods; written, exercises, questions and gamification.

To be successful:

  • Experience in ethical hacking/pen testing, cyber security or threat intelligence 
  • Demonstrated success in a pre-sales or customer-facing role 
  • Exceptional written and verbal communication skills to collaborate with technical and non-technical personnel and clients.
  • Be able to use learning objectives to achieve understanding
  • Coding experience would be a plus (i.e. Python etc)

What Immersive Labs offers:

  • We offer an extensive range of benefits, including:
  • Healthcare & Dental,
  • 33 days holiday + birthday afternoon off and half a day to volunteer 
  • up to 12 weeks enhanced parental leave
  • 401K with employer contributions
  • mindfulness groups
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • This is a remote role, in addition to the above and to support you working from home we have regular weekly, monthly and quarterly online events we’re a sociable, tight-knit team. Our socials have included everything from archery games, to movie nights and escape rooms.

Find out more at https://www.immersivelabs.com/careers/

Level up your career with Immersive Labs. Apply now!

 

Sales
Remote - St. Louis, Houston, Kansas, Central Region