Job Opening:

Associate IT Support Analyst

We're an optimistic, motivated and friendly bunch on the lookout for like-minded people.

We strive to continuously improve on who we are and what we do.

We're a game-changing team building a game-changing platform.

 

About Immersive Labs
Immersive Labs enables organizations to evidence their cyber capability, risk and resilience across technical and non-technical teams for the first time. Our platform gives you the ability to measure real-time cyber efficacy as it relates to cyber teams, developers, engineers and executives. All in one platform, kept up to date at the speed of cyber. We call this Cyber Workforce Optimization.

https://www.immersivelabs.com/why-immersive-labs

Where we are now

Immersive Labs was founded in 2017 from a cargo container in Bristol, UK  we’ve grown to over 300 employees, and announced funding of more than $120 million. Our technology is already enabling organizations including KPMG, Sophos and Airbnb to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

The opportunity

We are growing our IT Ops team and with that build out, we're looking for an Associate IT Support Analyst to join our social and buzzy crew. While we have fun doing what we do, we all have a passion for supporting the business and love learning new technical skills. We are empowered to come up with new solutions, processes, and technology to help enhance our service offering.

If you love providing awesome customer support, to enable teams to focus on their roles and the success of the business, come and join our optimistic, motivated and friendly team.

Your main responsibilities:

  • Responding to first line IT issues raised by internal team members and external customers
  • Working collaboratively with everyone within Immersive Labs to understand the IT problems the business face
  • Coming up with creative ways of solving issues raised
  • Understanding how our customers use the platform and help to make it a better experience for them
  • Doing everything with care, empathy and a determination to find a solution

To be successful:

  • Naturally, you love all things tech - you love understanding software and hardware
  • You have a passion for learning and developing yourself
  • Pop a blindfold on and you’ll know your way around a computer
  • We’d love you to have some helpdesk experience, but if you don’t then customer support roles will help you in this role

What Immersive Labs offers:

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

  • Look after you and your family with Health, Dental and Disability insurance; fully paid sick leave and mental health support.
  • Time off, flexible and ability for occasional remote working so you can work when and where is best for you, including 33 days holiday, 12 weeks enhanced parental leave, volunteering days, birthday half day
  • Save for the future with contribution matched 401K, and rewards and recognition for your successes
  • Career and learning development through the platform and our ‘Learn Anything’ fund
  • Recognition & Rewards for doing great work and living our values and behaviors
  • Our North American HQ is based in the centre of Boston, just a 10 minute walk from Back Bay train station.
  • We’re a sociable, tight-knit team with monthly socials, sports clubs and quarterly parties. Our socials have included everything from cake competitions, to movie nights and escape rooms.

Find out more at https://careers.immersivelabs.com

Unlock your potential with Immersive Labs. Click apply to find out more.